2 million Americans have dental prosthetics made by Dandy!
Unlike the rest of medical prosthetics, dental restorations are exclusively patient-specific. As a result, dental is one of the few spaces where hard ML and 3D printing tech is embraced with open arms.
Almost everything about growing the size and scale of your team has immediate and detrimental impacts to the thing that matters the most: building awesome products.
Unless you actively fight against these effects, you’ll wake up one day with a very effective bureaucracy machine and a very poor product (and a slow moving product delivery machine.)
What are some of the worst offenses?
MEETINGS
- steal builder time
- incubate consensus cultures
- slow cycles (“let’s follow up next week”)
- 1:1s silo decisions
- bias teams to value presentation & argument over delivery & outcomes
PROCESS
- slows cycles (follow the gates)
- diffuses ownership
- creates overspecialization (and it’s partner, over- hiring)
- abstracts away decision making
- errs to complexity vs simplicity
POLICY
(I mean this generally, across everything from HR, finance, security, IT, etc.)
- encourages risk aversion
- keeps teams from exercising risk-adjusted judgement
- slows cycles (blocks & reviews)
- dampens innovation & the art of the possible
- can hurt top talent retention (too structured comp/review cycles)
- can make your hiring process slow and less competitive
- makes experimentation too hard
OPERATING
- people start to play for promotions, not company growth
- talk more about the how of the work, vs the what and why if the work
- leaders lose track of the details
- teams lose track of the bigger picture
- customers become data points and % rates, not real people with real problems
All of these things: meetings, process, policy and operating models are necessary for high scale and trusted delivery AND YET teams that forget to actively and aggressively prune the worst effects of these things out of their company will soon regret it.
Watch out for these effects. Immediately intervene. Don’t reward these behaviors explicitly (promos/levels) or implicitly (culture.) Be ruthless. Try things that feel a little bananas (cancel all the meetings! yolo into prod every now and then!) Show AND tell.
Stay a startup.
Stay an owner.
Wise. Best CEO advice I get got was: how is the issue you are facing your fault? How did you enable it? It’s the mark of a leader who can get into the mindset of how your actions led to the outcomes you are seeing
Startups taking an existing, real-world problem, then use technology to solve it/do it 10x better: ones I pay attention to.
Startups that take a solution already existing and re-implement it using a different technology - without new problems solved: ones I care little about.
As a software developer, you may be called upon to perform some of these tasks in your career.
How well a CS degree prepares you for these tasks (and whether it even should prepare you for these) is left as an exercise to the reader.
🧵
1/
a) by not giving up
b) build incredible team
c) make the best freaking shoe possible for everyday
d) be true to your passion (ie art/creativity) and try to combine it with what you do, takes time and effort to do it well
e) stay humble, support others along the way
f) sell shoes
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