Jeff Torbeck

Head of Sales @ Develo | Founder @ FoundationSaaS

[Jeff Torbeck @jtorbeck]

Ai Agents only work for your customers if they don’t make them wildly frustrated before getting to a live agent when their request requires it.

[Jeff Torbeck @jtorbeck]

Controversial take....

True AI Agents shouldn't need to be prompted each time to make them work.

They should have an initial prompt that centers it around a system that directs it through thinking, tools, results, etc.

[Jeff Torbeck @jtorbeck]

https://t.co/LQpBXg9tMj

[Jeff Torbeck @jtorbeck]

@TopFlite terrible quality glove…only the second round on this brand new glove and it’s already tearing #golf #Masters

[Jeff Torbeck @jtorbeck]

@TopFlite second round on this glove. Really crappy glove you all built #Golf #Masters

[Jeff Torbeck @jtorbeck]

I didn't think it was possible for @Verizon to have worse customer service, but I'm glad they haven't given up the push to make it worse

[Jeff Torbeck @jtorbeck]

@Xfinity has easily the worst customer experience of any company. You constantly have to fight them once a year so your bill doesn’t go up 50%-70%. It’s like they don’t actually like having happy customers

[Jeff Torbeck @jtorbeck]

@lindquist_kyle America is losing tonight

[Jeff Torbeck @jtorbeck]

@Wayfair spent over 1-hour on hold each day on the phone over the last 2 days trying to speak to customer services because your chat people said they couldn’t help. How do I talk to your customer service reps?

[Jeff Torbeck @jtorbeck]

@Joe_Burrow10 Let’s goooo @Joe_Burrow10

[Jeff Torbeck @jtorbeck]

@Utah_Football Remember when Utah was in the playoff conversation, I dont..

[Jeff Torbeck @jtorbeck]

How @Macys delivers things for the holiday 🤦‍♂️🤦‍♂️🤦‍♂️

[Jeff Torbeck @jtorbeck]

@AppleSupport continues to get worse. My left AirPod stopped working and they schedule an appointment with their provider that sad I had to pay out of pocket after Apple said I wouldn’t. Thx for the bait and switch Apple. Looks like I should make the switch to @Jabra_US or @Bose

[Jeff Torbeck @jtorbeck]

In the online food delivery business it’s amazing how bad @Grubhub is vs @DoorDash and @Instacart. It’s like Grubhub doesn’t actually want to deliver your food and their support absolutely sucks

[Jeff Torbeck @jtorbeck]

When you think #BART can’t do a shittier job than they normally do you have a 1 hour and 45 minute ride from SF to Pleasanton only to have this at the station gates 🤦‍♂️

[Jeff Torbeck @jtorbeck]

Thank you @BoseService for working with me on upgrading my 12 year old quiet comfort 2s to get these. Always been in@pressed with your customer service #customerforlife

[Jeff Torbeck @jtorbeck]

@BoseService trying to get my headphones services but have called your customer service line 3 times and all 3 times they say over 20 minutes wait time with no other option. Tried your text service and they said they would email me and never did. Shouldn't be this hard.

[Jeff Torbeck @jtorbeck]

@BoseService my comfort 2 headphones just stopped working. Tired putting a new battery it but nothing. What can I do here?

[Jeff Torbeck @jtorbeck]

@VZWSupport Loading pages, streaming content and videos

[Jeff Torbeck @jtorbeck]

Super fast speeds today out of @verizon ..glad I’m paying for unlimited 3 mbps speed