@TOMSsupport how can I get some help with an order I placed last month and haven't received yet? have tried to chat and was told I've receive credit back but that hasn't happened.
@EversourceCT any update on Bedford Road in northwest greenwich? evidently you don’t know what the issue is with this area anymore. still ‘evaluating’ after 4 min short restoration yesterday.
@EversourceCT still no update from you, power was restored for 4 min in backcountry Greenwich and back off around 620 pm last night. now 6 days without power. need specific updates
@OptimumHelp outage for over 24 hours now in CT. no internet and phone, despite your website saying service is up and running. cannot report outage on outdated website or the phone where it hangs up on me after prerecorded message. NEED STATUS UPDATE.
@Minted and twice a replacement order HAS NOT been fulfilled. quite frankly infuriating and the idea of calling yet another time to wait 30 min+ to reach a rep sounds awful. sidebar: your live chat service is a joke and i wasn’t sure i was actually speaking to a human
@Minted i am astounded at the horrible customer service experience with your company. hold times of over 30 minutes to finally reach someone who seems competent in resolving the issue but ultimately fails in doing so. twice my order has been said to be fixed and resent...