Karan Singh

[Karan Singh @karan009007]

@GoibiboSupport @goibibo @GoibiboSupport @makemytrip @makemytripcare

Please escalate this matter to a senior customer relations manager and provide a definitive resolution. Continued delays without transparency are unacceptable.

[Karan Singh @karan009007]

@GoibiboSupport @goibibo
Extremely disappointed with the handling of my booking. The return ticket was canceled about a month ago, but still have not received the refund. Multiple emails & calls have gone unanswered. ID: GOFLISTAK8EU4396509

[Karan Singh @karan009007]

@GoibiboSupport @GoibiboSupport This issue has now been ongoing for over a month. I have received multiple assurances of updates within 48 hours, yet each deadline has passed without a resolution or meaningful status update.

[Karan Singh @karan009007]

@GoibiboSupport @GoibiboSupport It has now been more than 48 hours since you stated that a suitable solution would be provided, and more than a month since this issue began.

I have been patient for over a month and would appreciate a definitive resolution rather than further delays.

[Karan Singh @karan009007]

@GoibiboSupport @GoibiboSupport
Could you please share:
• The refund amount requested from the airline
• The expected timeline for receiving the airline’s response

As this matter has already been pending for over a month, I would appreciate regular updates until the refund is processed.

[Karan Singh @karan009007]

@GoibiboSupport Before consenting to any penalized refund, please provide:
• Exact refund amount
• Airline penalty amount
• Any Goibibo deductions
• Total amount that will be refunded

[Karan Singh @karan009007]

@GoibiboSupport @GoibiboSupport I understand the airline’s policy regarding schedule changes under two hours. However, my concern is that despite multiple calls and emails after the itinerary change, no alternative options were offered and no timely assistance was provided.

[Karan Singh @karan009007]

@GoibiboSupport 3. Why were no alternative flight options offered by email or during our multiple calls and support requests?
4. Why was the case closed without resolving the issue despite our repeated attempts to seek assistance?
We would appreciate a clear explanation.

[Karan Singh @karan009007]

@GoibiboSupport @GoibiboSupport You state that the airline rescheduled the flight with “no major changes.” Please explain:
1. What is your definition of a major vs. minor schedule change?
2. Which specific change threshold was applied to this booking?

[Karan Singh @karan009007]

@GoibiboSupport

[Karan Singh @karan009007]

@GoibiboSupport Since then, we have repeatedly contacted Goibibo via calls and emails seeking assistance, but received no meaningful response. It has now been around a month, and we have asked that entire return ticket be cancelled, and the refund is still pending.

[Karan Singh @karan009007]

@GoibiboSupport @GoibiboSupport We never received a separate flight cancellation email from the airline. We only received an updated itinerary showing that part of the return journey had been cancelled/removed.

[Karan Singh @karan009007]

@GoibiboSupport Attached

[Karan Singh @karan009007]

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