DM

[DM @karpna2017]

@ConEdison Have been waiting for 30+ minutes for a live support agent via the online chat and all of a suddent the chat support is no longer available?? How does that happen?

[DM @karpna2017]

@Square @SquareSupport I completed a paid research opprtunity you e-mailed me over 2 weeks ago and have not yet recieved the 180 days of free processing up to $2000 in transactions

[DM @karpna2017]

@AllyCare It is approaching 48 hours now without being able to use my account.

[DM @karpna2017]

@AllyCare "We're not able to show your accounts right now" error for the last 8 hours, when is this going to be fixed?

[DM @karpna2017]

@AllyCare 5hours ago you said everything should be up and running properly?

[DM @karpna2017]

@Ally @AllyCare @allyfinancial The fact that you are saying there is no issue right now despite a handful of your customers being stuck without access for over 24 hours is frustrating...

[DM @karpna2017]

@AllyCare @Ally @allyfinancial Are you saying that you have no knowledge of this issue that has prevented people from using their accounts for over 24hrs?

[DM @karpna2017]

@AllyCare @chillombian Really @AllyCare ?

[DM @karpna2017]

@Ally @AllyCare @allyfinancial Have been getting an error stating, "We’re not able to show your accounts right now.
Try again later, or call us for help." for over 24 hours. I tried to contact live support but it was 4 hours and 40 minutes to get a live agent...

[DM @karpna2017]

@HDCares 8 calls to customer service, 9 e-mails, PRO customer service, and have been on hold for 38 minutes now with my local store. I have spent over $15,000 at Home Depot year to date already and am thinking about taking my business somewhere else. No one knows what is going on

[DM @karpna2017]

@HDCares My delivery was supposed to arrive yesterday. I have called and contacted customer service 8 times today and they all say that my order is scheduled for delivery today but the day keeps getting later and later and i have nothing stating its out for delivery.

[DM @karpna2017]

@AskPayPal You can always get the latest info in your activity. The most up to date, and relevant info in my activity page said February 15th.

[DM @karpna2017]

@AskPayPal I made 4 transfers from same bank to my balance within 5 minutes of each other. All 4 transfers stated they would be in my balance yesterday, 02/15/2024. The funds have been debited from my bank. Today, I see only 1 of the 4 has been added to my balance??????

[DM @karpna2017]

@AskPayPal Why do you give a definitive transfer date then? Clearly you also give estimated transfer dates, so how do I know when the funds will arrive? The February 15th screenshot does not give any indication that its an estimate.

[DM @karpna2017]

@TMobileHelp I reached out over phone regarding my bill 4 times and finally spoke with Brandon, a customer service agent who assisted me with my billing issues and I thought the matter was resolved but I do not see any of the changes on the account that we had agreed to???

[DM @karpna2017]

@merrickbank Why is my available credit not updated automatically when a refund has been posted to my card?? You received the funds from the merchant and list it as "posted" so what other processing is necessary???

[DM @karpna2017]

@merrickbank I made a payment for my outstanding card balance two days ago and it's still not showing in my available credit. I also got 2 transactions refunded on 01/08/2024 and 01/09/2024 but these are not updating my available credit either???

[DM @karpna2017]

@InstacartHelp My case was also escalated to the relevant team three times over the last 2 weeks to get some answer. I pay $110 for instacart plus, what is the point if this is the customer service???

[DM @karpna2017]

@InstacartHelp I have reached out for help since my account was locked due to someone hacking it and after providing the infromation to trust and saftey 10 business days ago I have had no response. I was originally told 24-48 hours, then 5-10 business days. NO RESPONSE.

[DM @karpna2017]

@InstacartHelp Have been locked out of my account and was told 24-48 hours for Trust and Safety to respond. Then told it can take between 5-10 business days. Tomorrow is the 10th business day and no one has answered.