Katie Cainey

[Katie Cainey @KatieCainey]

@VirginVoyages I’m trying to get a quote on a cruise and your call centre staff seem very inexperienced. Is there a way I could speak to someone and get a clear answer to my query. Getting really frustrated with the service

[Katie Cainey @KatieCainey]

@amazon why are my items for my 2 year old niece turning up a week later than the delivery said and still says

[Katie Cainey @KatieCainey]

@amazon delivery 9th feb expected 16th Feb after ordering… actually outrageous I can order now and get the same items sooner

[Katie Cainey @KatieCainey]

@AmazonHelp why is a prime delivery over 7 days late ?

[Katie Cainey @KatieCainey]

@amazon why as a prime customer with the option of Monday 9th feb as an option on Sunday are my items set to be delivered 16th even though if I ordered again right now they would arrive sooner? Sort your glitches out I want a refund

[Katie Cainey @KatieCainey]

@VirginAtlantic I’ve tried to book a holiday for over an hour. All selected before midnight etc told I had 15 minutes stupidly opted to sign up to flight club and now I have booked at least 6 times and been met with Uh oh somethings not right

[Katie Cainey @KatieCainey]

@StagecoachSW your Exeter service is outrageous. The last 7 buses at my stop haven’t arrived. How is this standard of your service. You may as well tell people to try hitchhiking as this is likely a more reliable means of travel than yours.

[Katie Cainey @KatieCainey]

@oakley make that 12 times, why is your website so bad

[Katie Cainey @KatieCainey]

@oakley your website is ridiculous. 7 times I’ve tried to make a purchase even having to bank app approve and it still doesn’t work. Sort it out it’s awful

[Katie Cainey @KatieCainey]

@ThreeUK how do I actually verbally speak to customer service. The chat option is terrible and nothing is resolved. The phone gives no option or clear path to talk to anyone. Awful service!

[Katie Cainey @KatieCainey]

@PureGym I’ve had an email saying my account is blocked etc and to contact members services. I’m willing to pay the £29.99 but it’s not giving me the option and I can’t find a number to contact anyone about it. Please advise

[Katie Cainey @KatieCainey]

@VideoleapApp do you just never respond via your ‘contact us’ section or on social media? Absolute ignorance is your tactic is it? Fine I’ll be asking my bank to recover the funds due to your communication negligence

[Katie Cainey @KatieCainey]

@VideoleapApp I’ve messaged twice now on the app to request a refund for the annual subscription. I have a right to withdrawal and it was purchased accidentally when in Canada and was unable to cancel back in the UK, please advise

[Katie Cainey @KatieCainey]

@GWRHelp I’ve just sent you my email via dm.

[Katie Cainey @KatieCainey]

@GWRHelp website told me my session had expired after I entered my card details & clicked ‘buy now’ no confirmation came up & the site said it had saved my earlier search so went through & bought the tickets again. Just checked my card and I’ve been charged twice please advise

[Katie Cainey @KatieCainey]

@viagogo have purchased tickets to watch the 1975 mistakenly at the wrong venue. Only did so an hour ago. Is there some sort of grace period where could get a refund or exchange for the tickets to the venue required, please advise thank you

[Katie Cainey @KatieCainey]

@OfficialPLT received my order yesterday and 1 item is missing, how do I proceed ?

[Katie Cainey @KatieCainey]

@VirginMoney 6 months no account access, finally got on the app. Made payment, verified in NW app & shock horror virgin app says it didn’t work. Classic, credit card issue & I already know you’ll be of no help I just want people to know what they’re getting themselves in for!

[Katie Cainey @KatieCainey]

@VirginMoney What on earth, this is Virgin’s problem y’all just pass problems around because apparently nobody has any idea what they’re doing. Have you seen Virgin Money on Trust pilot! There is a huge problem with this bank and no one takes responsibility! It is actually disgusting!

[Katie Cainey @KatieCainey]

@VirginMoney 5 months and I STILL HAVE NO ACCESS TO MY ACCOUNT I just want to pay it off. I did NOTHING to cause this and I don’t think I should have to cover the interest for YOUR mistake. I have never been so exhausted with a company, unbelievable!

[Katie Cainey @KatieCainey]

@VirginMoney All the while accruing interest as cannot pay off amount due to a problem which was absolutely nothing to do with me and is solely Virgin’s causing. I literally cannot take anymore hurdles or hoops I must jump through to try to resolve a problem I did not cause in the first place