Warning not to use @opodo for travel booking, they’ve become a genuine fraud now. Bought tickets, but could not add luggage, when called to add it they requested £250. Just shocking! Is there anything could be done?
I've now been asked multiple times for my take on Elon's offer for Twitter.
So fine, this is what I think about that. I will assume the takeover succeeds, and he takes Twitter private. (I have little knowledge/insight into how actual takeover battles work or play out)
(long 🧵)
@HimalMandalia @GDSTeam@UKCivilService Oh Himal! I am sad to hear Civil Service is loosing you for now, but hey, life of hopefully long and you might be back. It’s good to explore. Also so so grateful for posting so openly how you feel. Let’s catch up! I will share my experience outside of gov so far :)
I believe there is a fundamental disconnect between the way designers and business people think. A disconnect that causes a huge amount of personal dissatisfaction. Let me try and explain...
An often-overlooked team skill is the ability to dissent & commit. Argue for your point of view, but once it’s clear a decision is made, do your best to make it successful. [Exception: I would never suggest committing to unethical decisions.]
🚨 Service design roles at Defra
Were looking for 2 permanent Senior Service Designers
to join our waste teams.
Working on reducing plastic/packaging waste and tracking the end-to-end journey of waste.
Get in touch for more details.
https://t.co/LjIf6QRlYI
All this focus on ideas makes it tempting for people to skip over the understanding part. Instead, if you think of the problem space as understanding a person (not a “user” or a “customer,”) … you can let go of your need to solve problems for a bit.