Kenneth McLeod

Scottish motor racing nut who travels quite a bit enjoying F1, Indycar & BTCC.

[Kenneth McLeod @kennethmcleod]

@EDI_Airport - improving the quality of Scotland’s third world shopping shed by removing the moving walkways. Take a bow directorate, shareholders will be elated at the electric savings. Still, only £144 mill in profit eh? #customernocare

[Kenneth McLeod @kennethmcleod]

@ViralVideos No soap was used in the making of this video.

[Kenneth McLeod @kennethmcleod]

Absolute charlatans at @FlyLoganair changing my flight from a 19:55 departure to 16:50 and then telling me this isn't a "significant" enough change to warrant a refund. Wouldn't mind but I fly with them quite a bit, hope they are happy with the £113 or so, will be the last.

[Kenneth McLeod @kennethmcleod]

Everything that is wrong with the current rights holders of @F1 in one show. Not a single word from the current World Champion @Max33Verstappen but 2 songs from Take That. #garbage

[Kenneth McLeod @kennethmcleod]

@Expedia - since you people took over @hotelsdotcomuk , the customer service is a disgrace. I have had 13 calls this week to resolve an issue since Monday and have asked 7 times for a manager response - still waiting. Over £100K spent last year all going elsewhere now.

[Kenneth McLeod @kennethmcleod]

@HeathrowAirport Why does it take almost 40 minutes to get through T2 connections? Staff unhelpful and the line painfully slow, and it wasn’t even that busy.

New Year same old Heathrow. 👎🏻

[Kenneth McLeod @kennethmcleod]

@Schiphol Suggest you send a delegation to MAD, here now and it is a pleasure to fly through, immigration took less than 1 minute.

[Kenneth McLeod @kennethmcleod]

Usually love flying through @Schiphol00 but they must be taking tips from Heathrow. 40 minute queue at immigration is unacceptable. Thanks to Brexit cant use e-gates, hopeless.

[Kenneth McLeod @kennethmcleod]

1 customs officer open, all other gates shut, this is embarrassing. @Schiphol

Now been waiting an hour.

[Kenneth McLeod @kennethmcleod]

@lufthansa email me today to tell me my 3 1st class flights are cancelled. 3 times on live chat and once on the phone to their "customer services" for nothing to be resolved. The solution, I'm cancelling and booking with @emirates - what a shambles they are.

[Kenneth McLeod @kennethmcleod]

@27villeneuve a million thanks for stating the bloody obvious: “if the new cars are to have 100% sustainable fuel, why do we need hybrid”.

Every single real F1 fan thanks you. 👏👏👏👏

[Kenneth McLeod @kennethmcleod]

Please, I beg of you, NEVER fly @British_Airways, their 1st class agents could not put me on another flight (showed up 10 mins late due to late in bound flight) because : “you didn’t book with us so technically you are not our customer”. £5k down the toilet, absolute disgrace.

[Kenneth McLeod @kennethmcleod]

@Hial_Airports - bit of a shambles at Dundee today, sat waiting on the sun de-icing the 06:55 flight as the de-icer is “broken”. Again. On the + side, staff at airport and @FlyLoganair team excellent. Do better @Hial_Airports 👎🏻

[Kenneth McLeod @kennethmcleod]

@Schiphol really not good enough at passport control. Half the e gates closed and 8/12 booths closed, HUGE queues. Disappointing as this is normally my favourite hub.

[Kenneth McLeod @kennethmcleod]

@airfrance firstly, well done to your 15 for a great performance yesterday! Secondly; there’s 3/4 of a plane full of Scottish rugby supporters delayed at Edinburgh connecting to Marseilles via CDG, PLEASE delay AF7336 from Paris to Marseilles so we can make the match!! 🏴󠁧󠁢󠁳󠁣󠁴󠁿v🇿🇦

[Kenneth McLeod @kennethmcleod]

@hotelsdotcomuk have been trying to get a booking refund resolved for almost 2 months, each time I call / chat I get a different answer, have emailed repeatedly too. Spent over £80K last year and £35K this year so far, if this isn't resolved soon will cancel all bookings

[Kenneth McLeod @kennethmcleod]

@TideBusiness you'd think something as simple as having one of your team be able to authorise her own payments could be achieved with ease? Not with @TideBusiness it isn't, tech-support is worse than useless, complete waste of time trying to make these cards work.

[Kenneth McLeod @kennethmcleod]

For all the wonderful hard product and on-board comfort, is a pity @qatarairways don’t invest in customer service. Bags been missing 18 hours, spent all day today being bounced all over the place in their black-hole customer care. Last time on their airline.

[Kenneth McLeod @kennethmcleod]

@Airbnb @AirbnbHelp - Worst customer service ever? Zero shits given about the standard of accommodation listed? Welcome to the wonderful world of Airbnb. 1st issue I've had and they could not care less.

[Kenneth McLeod @kennethmcleod]

@easyJet - why are you making it impossible to make a legitimate claim on your website? I had my flight cancelled and incurred significant cost, I have tried both PDF & JPEG's (both well under 5 meg) and your website rejects them. It's almost as if you don't want me to fly EZY.