Keren Not Karen

A morning without coffee is sleep! ☕️ Principal experience strategy and research @Amtrak, Prev: @Shopify, @Etsy. portmanteau enthusiast, chaotic good (she/her)

[Maxim Leyzerovich @round]

Tomorrow, join @Amtrak and @Figma to learn about how we embrace design tools to streamline digital collaboration and decision-making from @kertoledano, @parnazrad, & @CateKompare!

https://t.co/GSPHCNK4nj

[Keren Not Karen @kertoledano]

@round @EamesOffice But at what magnitude are those needs? https://t.co/WUujBTQZBI

[Keren Not Karen @kertoledano]

The camera, by making the work of art transmittable has multiplied its possible meaning, but destroyed its unique, original meaning. You receive images and meanings which are arranged, I hope you consider them, but be skeptical. https://t.co/gCM3oTBZPN

[Keren Not Karen @kertoledano]

This one weird trick just might surprise you

[Keren Not Karen @kertoledano]

Re-visiting a bookmarked poem via @PoetryFound, and keep getting a 502 gateway error. Convinced it's a metaphor.

[Keren Not Karen @kertoledano]

@round Sponsored by Disney's Go Away Green and Blending Blue™

[Keren Not Karen @kertoledano]

“We want so much, when perhaps we live best in the spaces between loves, that unconscious roving, the heart its own rough animal." ― Tracy K. Smith

“Music is the space between the notes." ― Claude Debussy

[Keren Not Karen @kertoledano]

I've taken a side in the FigJam v. Miro debate

[Keren Not Karen @kertoledano]

@KimM_Callahan @ShopifyUX Thx for reading the post! Using Shopify Inbox today, in the conversation, you're able to see the page the customer messages you from when initiating a chat. You can also know when customers add or remove items from their shopping cart.

[Keren Not Karen @kertoledano]

Read @HeatherMcGaw's article because she is a measured and wise sage who is my unofficial UX Research mentor (whether she likes it or not)!!

[Keren Not Karen @kertoledano]

Maybe this is the week my parents understand my job

[Jan Ahrend | UX Researcher @YouTube @JanAhrend]

This week's UX Research highlights:
https://t.co/6zxYDlQg0M

With @condens_io @Sheiler @MeasuringU @usersnap @userinterviews @surveylegend @flexmr @dscout @AureliusLab @NNgroup @ShopifyUX @hidovetail

#uxresearch #userresearch #designresearch #uxr

[Keren Not Karen @kertoledano]

@AnthonyMenecola Cue sobbing face!! TY and right back at you

[Keren Not Karen @kertoledano]

In less time than an episode of Friends or a listen of The Daily, you can learn more about conversational commerce from me, an employed nerd.

[Rune Madsen @runmad]

The launch video for @Shopify Inbox is available at https://t.co/HUT34gFg2H but here it is in all its glory right on Twitter 😍

[Keren Not Karen @kertoledano]

Couldn’t be prouder of my team!

[Darrin Henein @darrinhenein]

Today we’re launching Shopify Inbox—a smart, unified messaging solution that enables all our merchants and their staff to turn browsers into buyers. Inbox is available today on web, iOS and Android and deeply integrated into your existing @Shopify store.

https://t.co/1ZCW2j2F2M

[Keren Not Karen @kertoledano]

On the research end: countless interviews, IA exercises, hybrid methods, surveys, and usability studies went into shaping this product for the past few months. I’ve witnessed firsthand how powerful text-based relationships are for small businesses. A retail equalizer! Let’s GO!

[Arpan Podduturi @podduturi]

Today we're launching our biggest update to @shopify's conversational commerce products in over a year. Shopify Inbox is our new, unified messaging app for customer conversations, and it's free to all Shopify merchants 💬💬

https://t.co/C3BNEwZFLe

[Keren Not Karen @kertoledano]

@round Imagine the depth these could have had

[Keren Not Karen @kertoledano]

@eavoss That family drawing on the fridge from last episode is seeming more and more intentional. Is that a tree/vine I spy? #WandaVision

[Keren Not Karen @kertoledano]

@chrissi_forte @Shopify I’m 6 mos. into my Shopify career and was blown away by Summit. I felt camaraderie, pride, and excitement in ways I didn’t think feasible remotely. Thank you and congrats! Lettuce go 🥬