Ken Hagihara, APR, Fellow PRSA

PR professional, college lecturer, Navy PAO

[Ken Hagihara, APR, Fellow PRSA @khagihara]

It has been five days since I submitted an account recovery request to @Hostinger. No response, just automated responses to emails for support requests. I'm locked out of my website and its impacting my business! They don't have TERRIBLE support, they have NO support!

[Ken Hagihara, APR, Fellow PRSA @khagihara]

Unable to access my @Hostinger website due to an issue with two-factor authentication. Requested support three days ago via their account recovery email. Can't get any updates or response from support. So they can host my website, but can't provide any support. 😤

[Ken Hagihara, APR, Fellow PRSA @khagihara]

@MicrosoftHelps Good morning. The issue has been resolved and all is right again in my world! Thank you for your help in getting me to the right people! 🙏🏼

[Ken Hagihara, APR, Fellow PRSA @khagihara]

@microsoft Why is there NO way for a small business customer to contact support without having to sign in? Microsoft Authenticator has an issue but I can’t contact ANYONE via phone, chat OR email because you have to use Authenticator! How do I get to speak to a human?

[Ken Hagihara, APR, Fellow PRSA @khagihara]

@MicrosoftHelps I was able to talk with someone and get a support ticket established. The team is working the issue. Thank you for your guidance! 🙏🏼

[Ken Hagihara, APR, Fellow PRSA @khagihara]

@MicrosoftHelps Thank you. I’m calling them now. Fingers crossed…

[Ken Hagihara, APR, Fellow PRSA @khagihara]

@Microsoft How can an Office 365 business customer talk to a human if Microsoft Authenticator is not working? It’s ridiculous that you don’t provide access to a human for customers who can’t login to the admin portal! Your lack of access to support is causing my business issues!

[Ken Hagihara, APR, Fellow PRSA @khagihara]

@MicrosoftHelps I’m a MS 365 business customer. I can’t sign into anything (email, support, etc) because my Microsoft Authenticator is messed up. However, unless Authenticates works, you can’t get any support. Phone support just drops me. Regretting moving to 365!!

[MrBeast @MrBeast]

I’m gonna give 10 random people that repost this and follow me $25,000 for fun (the $250,000 my X video made)

I’ll pick the winners in 72 hours

[Ken Hagihara, APR, Fellow PRSA @khagihara]

1 am and an overpass is being torn down outside my window at Fairfield Inn Dallas Mesquite! Is it too much to expect to be notified at check-in that major demolition is happening each night? My fault for bypassing @HiltonHotels just to level up my @MarriottBonvoy. #lessonlearned

[CSUF Department of Communications @csufcommdept]

The @csufcommdept at @csuf is home to some of the most successful professionals in the field. Join our community of Titans and make your mark in Journalism, Public Relations, Advertising, or Entertainment and Tourism.

To learn more visit: https://t.co/9Gm0v57w3k

[CSUF Department of Communications @csufcommdept]

@csufcommdept at @csuf is home to some of the most successful professionals in the field. Join our community of Titans and make your mark in Journalism, Public Relations, Advertising, or Entertainment!

To learn more visit: https://t.co/R19IuWNQol

[CSUF Department of Communications @csufcommdept]

The @csufcommdept at @csuf is home to some of the most successful professionals in the field.
Join our community of Titans and make your mark in Journalism, Public Relations, Advertising, or Entertainment and Tourism.

To learn more visit: https://t.co/9Gm0v57w3k

[CSUF Department of Communications @csufcommdept]

The @csufcommdept at @csuf is home to some of the most successful professionals in the field. Join our community of Titans and make your mark in Journalism, Public Relations, Advertising, or Entertainment and Tourism.

To learn more visit: https://t.co/9Gm0v57w3k

@khagihara

[Ken Hagihara, APR, Fellow PRSA @khagihara]

@csufpd @csufcommdept @csuf Thank you, @csufpd, and thank you for YOUR service!

[Ken Hagihara, APR, Fellow PRSA @khagihara]

@KJRichard2 @LisaKayHawes Hey Karen! I hope all is well with you! I had to get to Orlando to run the 10k at Walt Disney World, so I flew in for Pepcom and flew back out at 1 am. I wasn’t able to spend any time on the show floor this year, which was fine with me! (Lucky to have supportive clients!) 😁

[Ken Hagihara, APR, Fellow PRSA @khagihara]

@LisaKayHawes @KJRichard2 That’s funny! Thanks for sending this over! When I saw her and her entourage departing, I was thinking I should have tried to get a photo with Paula! Happy New Year! I hope all is well!

[Ken Hagihara, APR, Fellow PRSA @khagihara]

@sonicdrivein in Mission Viejo is much closer but their ice cream machines are ALWAYS down! 😡 Door Dashing from @DairyQueen three times a week is a bit pricier, but they’ve never failed us! 👍

[Ken Hagihara, APR, Fellow PRSA @khagihara]

@Avis Since I was unable to get assistance, I purchased a portable tire inflator and used it each morning to keep the vehicle safe to drive throughout our vacation. I notified the agent when we turned the vehicle in that they need to fix that before renting the vehicle out.

[Ken Hagihara, APR, Fellow PRSA @khagihara]

@Avis customer service is almost comical. Trying to contact MCO about a problem with my rental vehicle. Barely understand the CSR and when they transfer me to a “specialist” I get sent to the same call center. (3x!) Finally get someone who can help and the call drops! 😖