Courier was on a bicycle (SURPRISE!!) in suburban Reno and told me heโd been routed to my lobby twice โ couldโve delivered 30 mins earlier.
Not blaming him or the restaurant.
This is algorithmic chaos masquerading as service. Do better @Uber_Support
@UberEats in 2026:
Promise 8:20 delivery.
Deliver at 9:16.
Then say it was โon timeโ because the app quietly changed the ETA to 9:40.
Thatโs moving the goalposts.