Kevin Kimathi

Documenting the messy reality of building Post Sales at a seed-stage startup. Lessons from the trenches, shared every week.

[Kevin Kimathi @kmugash]

https://t.co/XwRsVFJfKh

[Kevin Kimathi @kmugash]

This week I rebuilt how I use AI for Customer Success. Not making the old way faster. Actually rethinking the workflow. Full breakdown dropping tomorrow.
#Startups

[Kevin Kimathi @kmugash]

I Disappeared for 5 Months. Here is What Happened. https://t.co/NhUS1ijbKq

#SaaS #Customersuccess #aistartups

[Chris Laub @ChrisLaubAI]

If you want to learn n8n, read this.

It’s the fastest way to understand what it is, why it matters, and how to use it to build your first AI-powered automation 👇

[Kevin Kimathi @kmugash]

#rejectfinancebill2024 #kenyansincanada

[Sir KELVIN🎩 @Kevoh_254]

3 minutes of why you, as a Millennial/GenZ, need to speak up, join the revolution, and protect what's yours.
Thank you, Millie Odhiambo, for standing with the Youth. #RejectFinanceBill2024 ✊🏾

[Kevin Kimathi @kmugash]

@KenyaInCanada what are you going to do about this finance bill? As Kenyans in the diaspora, it makes our home country unattractive from an investment standpoint. Why would we want to invest back home? #rejectfinancebill2024 #kenyansincanada #kenyansintheus

[Kevin Kimathi @kmugash]

Fantastic article! In the current high interest rate environment, SAAS companies are being forced to reevaluate how/where CSMs add value - is it just GRR, or both GRR and NRR. I know this depends on the product complexity but curious on your thoughts @OnlyCFO ?

[Adam Epstein @aepstein_]

Should Customer Success be considered COGS or Sales + Marketing?

Below is a great @OnlyCFO post that highlights the importance of >80% gross margin for saas companies and how gross margins above this threshold earn a company higher multiples on revenue. But where customer success is placed often leads to wrongly inflated gross margin.

The question I wonder though ... most stakeholders (exec team, finance, auditors, maybe investors) are incentivized to inflate gross margins and stick customer success in S+M.

It's almost impossible for an outside analyst to determine if CS is a support function vs. CS having expansion + retention targets. So, if there's no GAAP standardization (and there isn't) on how CS should be treated and limited ability for a 3rd party to validate the proper allocation of CS then wouldn't almost everyone inflate?

https://t.co/WwlIAyyXbe

[Kevin Kimathi @kmugash]

Data analysis/visualization will never be the same again!

[Barsee 🐶 @heyBarsee]

The new ChatGPT Code Interpreter is seriously amazing.

This is another big recent AI launch that will change everything.

Here are 10 of the most useful examples so far👇🧵

[Kevin Kimathi @kmugash]

“This is likely why ChatGPT ‘passed’ the case vignettes in the Medical Licensing Exam. Not because it’s ‘smart,’ but because the classic cases in the exam have a deterministic answer that already exists in its database” #LLMs @InflectHealth https://t.co/JesFlypbKm

[Kevin Kimathi @kmugash]

This just blew my mind!

[Lance Martin @RLanceMartin]

Finally got GPT4 API access, so built an app to test it: here's Q+A assistant for all 121 episodes of the @theallinpod. You can ask any question abt the shows. It uses @OpenAI whisper model for audio -> text, @pinecone, @langchain. App is here: https://t.co/46rs1YrvKn

[Kevin Kimathi @kmugash]

@OnlyCFO Your customer gets acquired by a larger company and has to adopt the larger company 's technology

[Arthur Hayes @CryptoHayes]

1/ Swap lines what's going on?

TLDR another way to bailout non-US banks that isn't obvious to the average person.

[Kevin Kimathi @kmugash]

@Diaspora_KE Not able to complete the form and book an appointment. Please help.

[Bill Ackman @BillAckman]

The gov’t has about 48 hours to fix a-soon-to-be-irreversible mistake. By allowing @SVB_Financial to fail without protecting all depositors, the world has woken up to what an uninsured deposit is — an unsecured illiquid claim on a failed bank. Absent @jpmorgan @citi or @BankofAmerica acquiring SVB before the open on Monday, a prospect I believe to be unlikely, or the gov’t guaranteeing all of SVB’s deposits, the giant sucking sound you will hear will be the withdrawal of substantially all uninsured deposits from all but the ‘systemically important banks’ (SIBs). These funds will be transferred to the SIBs, US Treasury (UST) money market funds and short-term UST. There is already pressure to transfer cash to short-term UST and UST money market accounts due to the substantially higher yields available on risk-free UST vs. bank deposits. These withdrawals will drain liquidity from community, regional and other banks and begin the destruction of these important institutions. The increased demand for short-term UST will drive short rates lower complicating the @federalreserve’s efforts to raise rates to slow the economy. Already thousands of the fastest growing, most innovative venture-backed companies in the U.S. will begin to fail to make payroll next week. Had the gov’t stepped in on Friday to guarantee SVB’s deposits (in exchange for penny warrants which would have wiped out the substantial majority of its equity value) this could have been avoided and SVB’s 40-year franchise value could have been preserved and transferred to a new owner in exchange for an equity injection. We would have been open to participating. This approach would have minimized the risk of any gov’t losses, and created the potential for substantial profits from the rescue. Instead, I think it is now unlikely any buyer will emerge to acquire the failed bank. The gov’t’s approach has guaranteed that more risk will be concentrated in the SIBs at the expense of other banks, which itself creates more systemic risk. For those who make the case that depositors be damned as it would create moral hazard to save them, consider the feasibility of a world where each depositor must do their own credit assessment of the bank they choose to bank with. I am a pretty sophisticated financial analyst and I find most banks to be a black box despite the 1,000s of pages of @SECGov filings available on each bank. SVB’s senior management made a basic mistake. They invested short-term deposits in longer-term, fixed-rate assets. Thereafter short-term rates went up and a bank run ensued. Senior management screwed up and they should lose their jobs. The @FDICgov and OCC also screwed up. It is their job to monitor our banking system for risk and SVB should have been high on their watch list with more than $200B of assets and $170B of deposits from business borrowers in effectively the same industry. The FDIC’s and OCC’s failure to do their jobs should not be allowed to cause the destruction of 1,000s of our nation’s highest potential and highest growth businesses (and the resulting losses of 10s of 1,000s of jobs for some of our most talented younger generation) while also permanently impairing our community and regional banks’ access to low-cost deposits. This administration is particularly opposed to concentrations of power. Ironically, its approach to SVB’s failure guarantees duopolistic banking risk concentration in a handful of SIBs. My back-of-the envelope review of SVB’s balance sheet suggests that even in a liquidation, depositors should eventually get back about 98% of their deposits, but eventually is too long when you have payroll to meet next week. So even without assigning any franchise value to SVB, the cost of a gov’t guarantee of SVB deposits would be minimal. On the other hand, the unintended consequences of the gov’t’s failure to guarantee SVB deposits are vast and profound and need to be considered and addressed before Monday. Otherwise, watch out below.

[Kevin Kimathi @kmugash]

STOP DEPORTATION FOR CATHERINE NJOROGE AND HER SON ASHER - Sign the Petition! https://t.co/iHa4jwSi78 via @CdnChange #kenyansincanada @ctvedmonton @ctvottawa #Canada #Edmonton

[David O. Ondieki @dxmondieki]

STOP DEPORTATION FOR CATHERINE NJOROGE AND HER SON ASHER - Sign the Petition! https://t.co/W2vAtRTNNk via @CdnChange

[Kevin Kimathi @kmugash]

Sales in 2023 & Rise of CFO Power, by @OnlyCFO https://t.co/aBoD5uVtEL

[Lyn Alden @LynAldenContact]

People from Nigeria, Ethiopia, Senegal, Togo, Venezuela, and Afghanistan keep telling me here in person how they use bitcoin to deal with authoritarian bank control or persistent inflation that continually wrecks their savings.

While westerners on Twitter say it’s useless.

[Mark Hamill @MarkHamill]

@EliasToufexis @starwars For Junior Jedi Themios: 🎂