Jeff Kushmerek

Retention starts in Implementation
Customer Success and Implementation Expert
Helping high growth companies drive retention and expansion
Music/Survivor fan

[Jeff Kushmerek @kooshdog]

@SarahMackAttack Atlas shrugged

[Jeff Kushmerek @kooshdog]

@Celtics_Junkies Sloppy

[Jeff Kushmerek @kooshdog]

@Celtics_PRam This whole thing is a trap.

[Jeff Kushmerek @kooshdog]

@benbruno1 Is there cauliflower bread? I kid I kid

[Jeff Kushmerek @kooshdog]

@TysonApostol from Boston. Don’t upset the apple cart is a pretty common saying

[Jeff Kushmerek @kooshdog]

@SOFFru1 Almost as good as a 50/50 with Cristobal

[Jeff Kushmerek @kooshdog]

@RobertMSterling I stopped beginning of s3 due to boredom. Should I complete now that I am sick with a cold?

[Jeff Kushmerek @kooshdog]

@BodiedbyTatum_ Andrew Toney

[Jeff Kushmerek @kooshdog]

@SavageSports_ This is an interesting “foot” note to the season

[Jeff Kushmerek @kooshdog]

@JackSimoneNBA Good game

[Jeff Kushmerek @kooshdog]

@Celtics_Junkies Queta!

[Jeff Kushmerek @kooshdog]

@Celtics_Junkies At the game- place exploded

[Jeff Kushmerek @kooshdog]

@natmiletic Firefox!

[Jeff Kushmerek @kooshdog]

@iccuIus Which ones are not band specific? Karina?

[Jeff Kushmerek @kooshdog]

@KaturahTopps Not Marzipan???

[Jeff Kushmerek @kooshdog]

@KingGeorge2200 If you watch a lot of Australian Survivor, most players exit in good spirits.

[Jeff Kushmerek @kooshdog]

@jasonlk You are right. I see the “going out of business” and understand. Enterprise quits hurt. They tried you, and they don’t want it anymore

[Jeff Kushmerek @kooshdog]

@jasonlk Rolling out Higher Logic with one of my customers. I’ve had good experience on this before, and we can feed the CSP engagement scores. We also solicit product ideas and suck in knowledge base

[Jeff Kushmerek @kooshdog]

@fogmoose Yikes

[ChurnZero @churnzero]

What causes SaaS implementations to fail?

1/ Weak definitions of onboarding
2/ Customers with no sense of urgency
3/ Customer success isn’t involved pre-sales

Discover what other pitfalls might be hurting your process and how to avoid them via @kooshdog: https://t.co/KjF5FbXxaW