Kevin O'Connell

Sprinklr
Father of five - Princeton - Fordham GSB - #Philadelphia sports

[Sprinklr @Sprinklr]

With @Adobe, we’re helping brands win the moment across social & digital. By connecting Adobe’s customer data + journeys with real‑time social intelligence, brands can deliver relevant experiences across every channel.
➡️ https://t.co/N2af1Yr5P6
#AdobeSummit #UnifiedCXM

[Kevin O'Connell @kwmo17]

AI agents are starting to shop, decide, and buy on our behalf.
Here’s a clear look at what agentic commerce means for brands — and how commerce stacks need to evolve.
https://t.co/0n1KgK1Xg7

[Sprinklr @Sprinklr]

📌 CX Connect is coming to cities worldwide.

These events bring CX, Marketing, and Service leaders together to share what’s working, what’s changing, and how teams are tackling the complexity of connected customer experience.

Join us: https://t.co/88P4Hmkv2R

[Kevin O'Connell @kwmo17]

Proud to see Sprinklr AI recognized with @BigAwards 2026 Excellence in Customer Service Award for AI‑First Contact Center Intelligence. Built to detect issues early and prevent escalation.
🔗 https://t.co/DwPlAE12BG https://t.co/27B4FVrpNX

[Kevin O'Connell @kwmo17]

Great perspective from @Sprinklr VP of AI Engineering Yogin Patel on why the future of enterprise AI isn’t Agentic AI or RAG — it’s the combination of both, built with the right safeguards.
Worth a read for anyone designing AI beyond experimentation. 👇
https://t.co/5oiBDXUR4H

[Kevin O'Connell @kwmo17]

Emma-Sleep's results say it all:
• 88% presales automation
• 4× higher conversion likelihood
• CSAT higher than human support
Proud to see how @Sprinklr AI is helping teams scale confidence and clarity for customers 👏https://t.co/bVD7QkS7rM

[Kevin O'Connell @kwmo17]

Big strategies don’t win on social if the moment has already passed.
@Sprinklr helps brands see the signal early and act while it still matters 👇
https://t.co/BQyaoPUr28
#winthemoment #marketingtransformation #unifiedcxm

[Kevin O'Connell @kwmo17]

@Uber unified global social care with real‑time intelligence and safer, smarter workflows. A standout CX transformation built in collaboration with @sprinklr. They’re even offering up the blueprint for how it got done. 👇
https://t.co/8MuArHywQ4

[Kevin O'Connell @kwmo17]

New @Sprinklr release is all about practical AI — intelligence teams can trust, test, and use to drive outcomes.
Check out all the highlights👇 https://t.co/YCkzwCzMdc

[Kevin O'Connell @kwmo17]

@Digiday captured a real shift happening in the industry: creator marketing is finally being measured with the same rigor as paid media. I'm excited to see how @sprinklr's partnership w/ @CreatorIQ bridges this gap. Check out the story 👇 https://t.co/XgVyZ9Jbqe

[Kevin O'Connell @kwmo17]

@sprinklr CX Connect brings people together to reimagine customer connections — through conversation, insight, and shared experience.
Focused on moments that matter, actionable insight, and human‑AI collaboration.
👉 Find an event near you: https://t.co/3RWvqzxPkz

[Kevin O'Connell @kwmo17]

Proud to see @Sprinklr AI recognized for excellence in NLP by the Business Intelligence Group 🙌
A huge shoutout to our teams building the tech that turns customer conversations into real outcomes.
See the winners: https://t.co/w4IV45DXts
#Sprinklr #AI

[Kevin O'Connell @kwmo17]

Thank you to @CMSWire for the thoughtful deep dive into how AI-native, unified CX platforms are helping enterprises streamline stacks and move from signals ➡️ insights ➡️ action. Proud of the teams building for customers at scale!

Read more: https://t.co/KAWJ689KJ3

[Kevin O'Connell @kwmo17]

Can't wait to see Diana Russini tweet this video "Eagles fans in Yankees jersey brawl in the Bronx in latest indication AK Brown will be traded." @CrossingBroad #Eagles #NFLDraft

[matthew 🇦🇷🗽 @batistanem516]

fight in my section 😭😭😭😭

[Sprinklr @Sprinklr]

AI only delivers value when teams can trust it and act on it.
Our Spring '26 release focuses on smarter intelligence, stronger governance, and faster paths from insight to action.
What’s new 👇 https://t.co/ZVOupkMuPd

[Sprinklr @Sprinklr]

Thank you to @Digiday for spotlighting our new partnership with @CreatorIQ 👏
Creator marketing has grown fast — but unified measurement hasn’t kept up. This collab is designed to help fix that, bringing creator, organic, and paid insights together.
https://t.co/DOEM5KwXmT

[Sprinklr @Sprinklr]

Faster workflows. Safer agents. Stronger brand protection. Uber’s global social care overhaul shows what modern CX can be.
Dive into the full customer story: https://t.co/yvm0You51r

[Sprinklr @Sprinklr]

60% of consumers pay more for brands that align with their values. Over 30% stay loyal because of trust alone.
Brand loyalty isn’t being driven by points, perks, or perfectly timed offers anymore.
It’s being driven by feeling understood 😌 Read more: https://t.co/N47Ju8GHfS

[Kevin O'Connell @kwmo17]

Athletes don’t improve by guessing — they watch the tape.
Brad Jaehn shares how that same discipline shaped his leadership approach in CX: pause, break down the play, and decide how to move forward smarter.
💡Dashboards inform.
🔥Evaluation transforms.👇
https://t.co/oIwMsD1L8g

[Kevin O'Connell @kwmo17]

Proud to be recognized by the @BigAwards for excellence in Natural Language Processing 🔥
#Sprinklr AI transforms billions of conversations into actionable intelligence with enterprise‑grade accuracy. Congrats team 🙌 #AInative #UnifiedCXM https://t.co/FtGvkLWHUd