Alanna MacDougall

MacBureaucrat. MacPolicywonk. MacCXaphile. DG at IRCC.

[Alanna MacDougall @lannamac]

@davidson_tonya Underrated subtweet.

[Alanna MacDougall @lannamac]

@norootcause @sboots People will do things they otherwise wouldn’t have, if you give them something they want in exchange for doing it. The perceived value of the thing they want needs to be higher (to them) than the perceived value of not acting.

[Alanna MacDougall @lannamac]

@MissFarahB you are doing incredible work and I’ve learned so much from you. IRCC is a better organization thanks to you.

[Beyond2020 @BeyondGC2020]

Want to learn more about @CitImmCanada's #antiracism efforts? @MissFarahB took action. Backed by senior leadership, she now leads IRCC's Anti-Racism Task Force. #TheFutureIsNow Here's their story: https://t.co/F9rm2fDZVo

[Alanna MacDougall @lannamac]

Social distancing, Canadian style.

[Alanna MacDougall @lannamac]

@worldofabe 🙄

[Alanna MacDougall @lannamac]

It’s always great getting your students’ insights @jedlooker

[Human-Centred Design Lab @human_centred]

Announcing our capstone project! Working with Immigration, Refugees and Citizenship Canada we will be studying the experience of applying for permanent and temporary residence in Canada. #postgraduate #designschool #UX

[Alanna MacDougall @lannamac]

@worldofabe 1) first name 2) first name, if the person i’m talking to knows the Deputy well enough to recognize them by first name only or DM last name if using their first name only would sound like I was name dropping :)

[Alanna MacDougall @lannamac]

@SkinnerDenis (I am a bit partial to the plain language version of that question ‘hey you know that application process you just went through... did it feel like the government knew what it was doing?’)

[Alanna MacDougall @lannamac]

@SkinnerDenis Public trust - the profit of government service offerings!

[Yazmine Laroche @yazminelaroche]

Plain language benefits all users, including persons with disabilities!
Public servants, celebrate #PlainLanguageDay tomorrow by attending @CCOBCC’s workshop on plain language! Register at: https://t.co/TdS86908ZM

[Jayson Sizer McIntosh @JaysonMcIntosh]

To live the #DigitalStandards we're #WorkingInTheOpen while working to improve the Digital Standards. So meta.

We're drafting a list of behaviours that align the with Digital Standards

Click the link below to leave comments on our WIP
https://t.co/IfUZH7Oagc

#GCDigital

[Alanna MacDougall @lannamac]

@TheInkBee DM me!

[Alanna MacDougall @lannamac]

One impact of COVID on our work was having to close our in-person Usability Space where we tested new tools with clients. Proud to say we've managed to move usability testing fully online, and are even recruiting clients for testing right from the IRCC website.  #usability #CX

[Alanna MacDougall @lannamac]

@JerboE thanks Gerardo - very important messages I agree, which do come up later in the flow (once someone clicks that they’re interested!)

[Alanna MacDougall @lannamac]

Only possible thanks to the dedicated efforts of the IRCC usability team @_mkalin @AyoubChristel and other handleless IRCC UXers

[Alanna MacDougall @lannamac]

@jan_leidecker Looks like the view from the UDSM dorms 🇹🇿 💕

[Alanna MacDougall @lannamac]

@mpathyDesigns @ryanjhum the simultaneous combo of video + slido definitely helped!

[Alanna MacDougall @lannamac]

My seat at the 2020 Client Experience Branch staff retreat - 200+ people connecting from 200+ home offices over the course of an impressively engaging 3 mornings.

[Alanna MacDougall @lannamac]

@ryanjhum i sent it to your IRCC account - you shouldn’t have stopped checking it 😉

[Alanna MacDougall @lannamac]

And to @Vero_Eng_ for her inspiring words around mental health and wellness!

[Alanna MacDougall @lannamac]

Huge thank you to all our speakers and panelists including @SkinnerDenis who explained the danger of puppies and why the future of service is digital, and @MissFarahB who led us through a powerful and reflective virtual session on anti-racism.