Lars Liedberg

21st century digital boy.

[Lars Liedberg @larsliedberg]

@Uber_RSA Your accessibility is absolutely shocking. I can't reserve a ride with assistance because you only present me with your default fkng options (X, Black etc) and your accessibility page is down. #ux #accessibility #unethical #poorservice #inaccessible @Uber @Uber_Support

[Lars Liedberg @larsliedberg]

Great friendly staff (as always), comfortable seats and timely departure and arrival @FlySafair #CustomerExperience #FlyWithFlySafair #FlySafairCares

[Lars Liedberg @larsliedberg]

@ExclusiveBooks Your website and customer support is useless. I’ve been trying to make an online purchase since 7am this morning, you’ve done nothing to help me despite repeated requests. As I explained this was time sensitive. you’ve embarrassed me and lost a long time customer.

[Lars Liedberg @larsliedberg]

@Rb__sa Hi, been laid up sick hence the delayed response. Yes the SMS’s come through immediately when I try to add a device/browser. They do not appear in the app. No other OTP message comes through to me hence me surmising it’s an intercept of sorts

[Lars Liedberg @larsliedberg]

@FNBSA when I try to add a new device/browser to my FNB online profile an OTP modal shows (which looks legit) but the SMS that comes through most definitely does not. Please urgently investigate this, I’m worried that my OTP service is somehow being intercepted. #fraud #phishing

[Lars Liedberg @larsliedberg]

@Rb__sa Thanks. I got through to Fraud earlier today and was put through to Business Banking Online. They then sent me back to Fraud and I was cut off. The app also spawns a call to Fraud. This has not worked for me, hence trying here. The key thing here is to confirm the SMSes are legit

[Lars Liedberg @larsliedberg]

@Uber_Support I obviously have the app - that's what I was trying to use to hail the cab. I tried using your website - that's how I arrived at the dead accessibility page. Your generic response is condescending, unhelpful and conveys zero care, @Uber_RSA @Uber_Support has completely failed me.

[Lars Liedberg @larsliedberg]

@Uber_RSA Your accessibility is absolutely shocking. I can't reserve a ride with assistance because you only present me with your default fkng options (X, Black etc) and your accessibility page is down. #ux #accessibility #unethical #poorservice #inaccessible @Uber @Uber_Support

[Lars Liedberg @larsliedberg]

I now tried to hail a ride + was kept waiting for 30min with no response. Your service is shit, your app is shit and I won’t use it again. I’m telling all my friends about this, will post to social media and share as an example of poor #accessibility in my work as a UX designer

[Lars Liedberg @larsliedberg]

Safair flight to George an absolute pleasure, the hostesses were lovely, friendly and helpful. Makes the journey so much easier and more pleasant @FlySafair #CustomerExperience #FlyWithFlySafair #FlySafairCares

[Lars Liedberg @larsliedberg]

@ImLucasGrey B is cleaner, more accessible and more striking visually

[Lars Liedberg @larsliedberg]

Thanks for my free shirt @WOOLWORTHS_SA ☺️ The lovely staff at Knysna Mall told me my nice new shirt (which I’m wearing in the pic) was free as it qualified for the 1 cent promotion! Thank you 🙏🏼 #winning #woolies

[Lars Liedberg @larsliedberg]

@derekkohn Augmented Neural Optimization

[Lars Liedberg @larsliedberg]

Good service and good looking staff :) @FlySafair #CustomerExperience #FlyWithFlySafair #FlySafairCares

[Lars Liedberg @larsliedberg]

@WOOLWORTHS_SA Thanks, it got resolved. The emails were bouncing for some reason, I suggested your system should flag this before you allow an account to go into arrears. It can affect customers’ credit ratings.

[Lars Liedberg @larsliedberg]

@WOOLWORTHS_SA Sorry but your whatsapp support line is absolute rubbish. I tried to use it yesterday and you never got back to me. I tried again today and got a response an hour later. When I replied you put me back in the same loop. #frustrated

[Lars Liedberg @larsliedberg]

@StellaArtoisZA …oral.

[Lars Liedberg @larsliedberg]

@FNBSA What’s going on with your secure chat in the app? I’ve been waiting 15min for Lesego to respond…

[Lars Liedberg @larsliedberg]

@Nedbank what is wrong with your Money app? I’m trying to reinvest money and I get errors all the time. Last one says “Interest disposal account type invalid”, what does that mean?

[Lars Liedberg @larsliedberg]

@JoeBean13104898 Totes, I’m Windows XP old

[Lars Liedberg @larsliedberg]

@Rb__sa It worked now. I had to do this last month too, any idea why?

[Lars Liedberg @larsliedberg]

@FNBSA What's going on with your app? For no reason my profile is not linked, I need to set the app up again and the setup journey is broken. You are costing me money and severely trying my patience.