Laura Bird

[Laura Bird @laurabird138]

@AsdaServiceTeam is there a problem with your phone lines???? Been on hold an hour trying to get through because my food shop wasn’t on the van!!!

[Laura Bird @laurabird138]

@low_jo @Wickes I am having the same problems been left with half kitchen massive plumbing issues and can’t get any help

[Laura Bird @laurabird138]

@HeardCustomer can you help us with an awful experience with @Wickes

[Laura Bird @laurabird138]

@Wickes managers refusing to call back for days when they have left us with plumbing issues and only half a kitchen for weeks. Where can I take this next????

[Laura Bird @laurabird138]

@Wickes is there a reason why customer care keeps cutting off after being on hold for 40 mins?????

[Laura Bird @laurabird138]

@Wickes once again I was promised a phone call yesterday to sort the plumbing issue u have left me with once again no phone call I have will have to chase again!!! Today stands Iv spent 19 hours in total on the phone chasing @wickes not acceptable

[Laura Bird @laurabird138]

@Wickes is it okay to leave a house with incorrect plumbing in a kitchen for 2 weeks where waste is coming in the dishwasher and sink and then smell is unbearable ????

[Laura Bird @laurabird138]

@Wickes made 12 phone calls in 5 days for a manager to call me back not one phone call back even tho they promise someone will why is this acceptable?

[Laura Bird @laurabird138]

@Wickes worst experience of my life kitchen going wrong every day made over 40 complaints get promised a manager will ring me every day and never happens! I don’t know what to do any more who I should contact. I literally should have thrown all my money in the bin absolute joke!

[Laura Bird @laurabird138]

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[Laura Bird @laurabird138]

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[Laura Bird @laurabird138]

@VirginMoney Nice default response! Excellent customer service again @VirginMoney @CEOVirginMoney hiding from your failings you should be ashamed

[Laura Bird @laurabird138]

@VirginMoney avoid at all costs!!!!! Mortgage has cost me £1000s because people can’t do there job on time. Managed said they would call me within 48 hours it’s been 8 days still no call can’t take responsibility for there failings

[Laura Bird @laurabird138]

@VirginMoney Can you please clarify that you will not help on the matter even though you admitted liability? But because the letter says the complaint is closed you can not help???

[Laura Bird @laurabird138]

@FinancialTimes @DailyMailUK @TheSun I would love to talk to someone about a massive mortgage failing that left me £1000s down to make other people aware

[Laura Bird @laurabird138]

@VirginMoney So your happy with the fact you have said to me on the phone we did not pass your info on to solicitors and then send me a letter saying it’s the solicitors fault??? I have a recording where you admit liability??

[Laura Bird @laurabird138]

@VirginMoney 24phone calls in my time wasted! You have sent a letter closing my complaint after not speaking to me not once!!! The solicitors u have blamed can’t wait for a copy of the letter u sentwhich blames them!! When @VirginMoney and @CEOVirginMoney are at fault and u have admitted that

[Laura Bird @laurabird138]

@VirginMoney @CEOVirginMoney but now virgin are lying saying that you can’t help me it was the solicitors who got it all wrong!!! The solicitors have never heard of me because you admitted you never passed my mortgage on to them to sort!!!!!

[Laura Bird @laurabird138]

@VirginMoney Yes a complaint has been made u said you would call me within 48 hours on the 19th December I still haven’t received that phone call. How dare you in the middle of a living crisis and Christmas leave me in this financial situation

[Laura Bird @laurabird138]

@VirginMoney @CEOVirginMoney Virgin money will not help even when they have messed up big time

[Laura Bird @laurabird138]

@VirginMoney @CEOVirginMoney You have left me in financial difficulty because of staffs incompetence of not processing my mortgage and after admitting liability of not passing my mortgage on to the solicitors causing this stress to me and my family you have now said you don’t care! Lovely customer service