@sainsburys one week on from one of your drivers accidentally smashing our window I still have absolutely zero idea of how you will sort this. I have supplied you will all the info you need but have had no reply whatsoever. Can you please sort this out ASAP. Shocking service!
@sainsburys I have been misadvised and hung up on calling your customer service line and no email to write to. I urgently need someone to resolve our issue. One of your drivers accidentally smashed our window last night and we need to know the process for you to rectify this ASAP
@Pierre_vacances So I’ve private messaged, emailed, called (a few times!) & still nothing! This all since early March and you have done absolutely nothing to reimburse me or to communicate with me. It’s absolutely shocking customer service and inexcusable working practices.
@SarahHi40769866@Pierre_vacances Still no response despite numerous emails to the complaints department. It’s totally unacceptable. A delayed response yes give circumstances but this time lag is beyond their official statement. How are you contacting them?
@AskVirginMoney I have been waiting for 50 minutes now on the phone. There is no email address to write to and I cant access my accounts. Can you please advise how I can resolve this. Thanks