@ClarinsUK I placed an order on your website last weekend. No confirmation and told that my basket wasn’t checked out. Tried again but happened again. Written to customer service twice but no response. Not impressed.
@Pierre_vacances Thank you. @axel_mazerolles@celine_sigoigne @catherine_rivet I do not understand why we cannot have a refund and why you will be keeping our money for 18 months. This surely is unethical and incomprehensible in this climate? Why won’t you offer a refund like other operators.
@catherine_rivet @Pierre_vacances Catherine- please can you help us. We are trying to get a refund for our cancelled trip but are not getting any response from anyone at Pierre et vacances. Experiencing appalling customer service.
@GroupePVCP @catherine_rivet Pas une seule personne chez Pierre vacances ne repond. Si vous ne prenez pas soin de vos clients, vous n’en aurez pas pour les saisons futures.