Janine Hoffmann

Beneath my goody two shoes lies some very dark socks!

[Janine Hoffmann @lehoff1982]

@Hertz can you explain why you would charge a customer for 3 days when they have documentation to show the car was returned within 2?!!
#newcastleairport

[Janine Hoffmann @lehoff1982]

@KyriZindilis @easyJet I hope everyone has had the chance to recover today!

[Janine Hoffmann @lehoff1982]

@KyriZindilis @easyJet We were on the same flight! You forgot to add, fab tour of Gatwick and a delightful stay at the baggage claim! The food I found at the bottom of my bag made for a lovely snack! Literally lost for words about that experience!

[Janine Hoffmann @lehoff1982]

@IanWilsonAutho1 @easyJet We must have been lucky to have been sent an EasyJet rep, who couldn’t provide the slightest bit of help as she was a ‘trainee’ with 4 weeks experience 🙄

[Janine Hoffmann @lehoff1982]

@unhappilywed247 @itvnews @BBCWorld @BBCNews @easyJet @Gatwick_Airport Hiya, I managed to get onto the app when we got off the plane! It booked up so quickly, not sure I’m confident flying tomorrow though!

[Janine Hoffmann @lehoff1982]

#easyJet we have rebooked our Larnaca flight for tomorrow? Any tips on what we should bring for the 12 hours we will spend at LGW? Drinks, food, sleeping bags, the feeling of our lives slowly ebbing away? @itvnews @BBCWorld @BBCNews @easyjet @Gatwick_Airport

[Janine Hoffmann @lehoff1982]

#easyJet not only was our flight cancelled we sat in baggage reclaim for 4 hours with no food or drink! How do you compensate for that delightful experience? @BBCNews @itvnews @easyJet

[Janine Hoffmann @lehoff1982]

@easyJet not only has our flight been cancelled, we have spent 4 hours in the baggage reclaim!! Sort it out!!!

[Janine Hoffmann @lehoff1982]

When get excited for the post and realise it’s someone else’s documents @HM_Passport 🙄

[Janine Hoffmann @lehoff1982]

@SuByrne1 @HM_Passport I did and apparently they have followed procedure, or just a generic script that they use for every email 🙄

[Janine Hoffmann @lehoff1982]

@HM_Passport what to do when you receive someone else’s birth certificate in the post? 🙄

[Janine Hoffmann @lehoff1982]

@HM_Passport Take my advice and apply 10 years before, that way you are giving them plenty of time 🙄

[Janine Hoffmann @lehoff1982]

@HM_Passport I applied 6 months before my holiday, just a shame @HM_Passport doesn’t have the same with time management skills! #onlywaited5months

[Janine Hoffmann @lehoff1982]

@HM_Passport And that’s if you’re lucky!! Make sure yours doesn’t get withdrawn with no valid reason!

[Janine Hoffmann @lehoff1982]

@HM_Passport after waiting for 3 months for a response to my complaint about your inept service, you only went and spelt my name wrong!!! And that’s after receiving a birth certificate for someone else 🙄

[His Majesty’s Passport Office @HM_Passport]

We do not respond to individual case enquiries via Twitter.

The Passport Adviceline (0300 222 0000) remains the best way to get in touch about your application, and we are working with our supplier to help to answer your queries more quickly. Please bear with us.

[Janine Hoffmann @lehoff1982]

@HM_Passport Thanks Philip! Unfortunately given the amount of time it takes to get through that’s not feasible! I don’t have 48 hours spare to stay on hold!

[Janine Hoffmann @lehoff1982]

@SRumblow @HM_Passport @HananeS I waited on hold for 2 hrs 41 mins on one call only to be told by the chap that answered he couldn’t help and hung up on me 🙄

[Janine Hoffmann @lehoff1982]

@SRumblow @HM_Passport @HananeS Oh and receiving a new born babies (not mine) returned birth certificate in the post was an added bonus 🙄🙄🙄

[Janine Hoffmann @lehoff1982]

@SRumblow @HM_Passport @HananeS And in total I have lost about 24 hours of my life on hold!!!

[Janine Hoffmann @lehoff1982]

@SRumblow @HM_Passport @HananeS Literally the same issue!! Logged a complaint in early March and nothing! They have had my passport since December and cancelled my application without telling me! It’s beyond a joke!!!