I'd like to give a huge shout out to Feyzi from Special Assistance at South Terminal @Gatwick_Airport who was absolutely brilliant helping my friend this morning. He was friendly, polite and incredibly helpful. Please pass on my thanks.
Massive shout out to the crew of BA497 from PMI who are having to sit here and wait with us for the ambulift to collect several passengers on our flight that landed 50 minutes ago. But @British_Airways you need to sort out your handling partners. Appalling service.
@peterjharvey Peter, we've never actually met (though I think we saw your car when I was visiting Sarah a few years ago π) but I just wanted to say directly that you're all in my thoughts. I've loved seeing the photos of Jean and reading the Sainsbury's tale. I'm sad I never got to meet her.
Really @Hobbycraft ?? A seven foot strip of bubble wrapping and then one of the things I've purchased as a present looks like it's been damaged before shipping! No point using such wasteful packaging if people are sticking 6in of tape to the top of a box that is dented!
@British_Airways, the UI on your booking site is appalling. Failed at a certain point in Edge. Failed at a different point on ipad safari in two different places. For the love of your customers, please do some browser compatibility testing once in a while!!
Dear @forduk I'm curious as to why you think it is acceptable to keep a dealership waiting 7 working days (and counting) for a response to an error code on a customer car that appeared during service. Absolutely appalling customer service on your part.
Well @jlandpartners I'm not sure you could be more environmentally unfriendly with your packaging, but maybe you could if you tried? 5 separate packages and most full of plastic bubble wrap. Please rethink your packaging.