tessa

Boston-based with California roots | travel, martial arts, true crime, and jigsaw puzzles

[tessa @lifeofso]

Oh—and the host also tried to charge extra for sheets and towels (yes, really) and only told us the day of check-in.

Airbnb support confirmed the host edited the listing after the fact… and still sided with them.

12 years of loyalty, and this is how you treat your guests? 🫠

[tessa @lifeofso]

I’ve appealed twice and Airbnb still lets this stand.

Shady hosts are exploiting the system with fake reviews & off-platform demands—and Airbnb’s letting them.

Is this the new business model? 🫠 #AirbnbFails @Airbnb @AirbnbHelp

[tessa @lifeofso]

📸 Exhibit B: The Review
Host: “Guest broke house rules”
Me: Didn’t even enter the house. Never stayed.

Airbnb says this doesn’t violate content guidelines. Seriously?

#airbnbfiasco @Airbnb

[tessa @lifeofso]

📸 Exhibit A: Reservation Canceled
I never checked in. Never stayed at the property. The booking was canceled the day of after I declined the host’s shady payment request.

🧵#airbnbfiasco @Airbnb

[tessa @lifeofso]

So apparently you can break “house rules” on @Airbnb without staying at the property🤡

Host tried to make me pay off-platform (cash/bank transfer), I refused, they canceled—then left me a review saying I broke the rules.

Airbnb sided with them. 🧵

[tessa @lifeofso]

#DL2889 flew to Boston and circled around and flew back to DTW (original departure point) ☠️ @Delta the lack of communication and clarity is kinda of wild

[tessa @lifeofso]

@Delta pls let us off this flight DL2889 🥴 we’ve been on this plane for longer than the flight itself.

[tessa @lifeofso]

PSA when booking @Airbnb & @vacasa: they won't refund your stay or even credit for future stay if you can't make it to your rental due to state police road closures from extremely bad weather. Apparently you're supposed to be able to predict that yourself #guessijustsuck

[tessa @lifeofso]

Over the weekend (2/26), there were major road closures with state police prevent folks coming and going from #mammothlakes due to #downedpowerlines #abandonedcars #whiteoutconditions but apparently @Airbnb can't do anything about it bc I should have predicted this

[tessa @lifeofso]

So @airbnb has refused to refund a stay in which my party and I were unable to reach the listing due to state police road closures from a major winter storm. The support person on the chat stated that it was a predictable winter storm (cont)

[tessa @lifeofso]

@Airbnb (cont). From their policy: Government travel restrictions. Travel restrictions imposed by a governmental agency that prevent or prohibit traveling to, staying at, or returning from the Listing location. @AirbnbHelp @Airbnb

[tessa @lifeofso]

It's not like we wanted to cancel, but we physically had no way of getting there. Over 30 cars were abandoned. Cars were sliding out even with chains on. Complete white out conditions. Downed powerlines. The roads were closed for our entire stay.

[tessa @lifeofso]

@AirbnbHelp @Airbnb Looking for assistance here - host has not been accommodating but based on AirBnB's policy, these are considered extenuating conditions. Frustrated that not only our weekend plans were affected, but we drove over 40 hours to try to get to our Airbnb (cont)

[tessa @lifeofso]

@JetBlue Shout out to @JetBlue for their stellar and fast customer service. Understandably the wait was long with probably everyone calling for their flights, but they handled my flight changes/cancellations and provided me with options that worked for me. Will always fly Blue!

[tessa @lifeofso]

@JetBlue Hi, if you're cancelling the second layover leg of my trip, can you cancel the first one too so I can figure out flight options? Been waiting for over an hour and still haven't heard anything from Jetblue and you didn't give alternate option. I have a roundtrip flight.

[tessa @lifeofso]

@JetBlue my flight from JFK to MCO on Thursday got cancelled but my first leg (BOS to JFK) hasn't. What should I do -- it doesn't show cancelled on the website when I go to manage my trips but it does on the app (only for second leg).

I have a RT from MCO to JFK on Monday.

[tessa @lifeofso]

@JetBlue website keep reloading when I try to book? Found the flights I want on Google Flights but when I click to book directly on Jetblue, I am forced to search for them again & the prices are different. #Help
It's a shared flight with @AmericanAir - no prob booking there

[tessa @lifeofso]

@JetBlue @RingofromN I'm also having the same issue - trying to help my father set up an account to no avail

[tessa @lifeofso]

@epappa Can you speak on the county's current status with EDC happening in 1 month?

[tessa @lifeofso]

@ClarkCountyNV Can you please advise on the status of the EDC announcement that is happening in one month? Has the county approved of the event and its safety plan yet? #EDCLV2021