Cat Warren

Equality activist, rarely use Twitter but repurposing my account for #BLM

[Cat Warren @likeholyhell]

@nationaltrust A massive thank you to whichever angel in your team re-sent my free autumn walk tickets that I'd somehow lost or deleted from my inbox. We were planning to use them tomorrow so it is so appreciated ❤️

[Cat Warren @likeholyhell]

@LoveYourMorphy @janecharlton Hi Richard, I don't believe you're following me so I can't send a DM. Can you help? Thanks.

[Cat Warren @likeholyhell]

Can you help me stop this #AttackOnNature @LukeHall? Nature groups are worried, and so am I! There are Gov plans to rip up nature rules and renege on manifesto commitments! Please ask @DEFRA & @trussliz to listen to @WildlifeTrusts and others, you must #DefendNature

[Cat Warren @likeholyhell]

@GWRHelp Stuck on the disrupted route to PAD and held at an unscheduled stop for so long that we've missed the alternative route from Reading to Waterloo, which was the option your staff suggested. Train manager says your tweet re: reopening the route to Paddington is nonsense?

[Cat Warren @likeholyhell]

@LidlGB Second nearly full loaf of bread that's gone mouldy 2-3 days before it's best before date 😔 really disappointing and such a waste.

[Cat Warren @likeholyhell]

@easyJet Hi, I'm trying to remove an infant (on lap) from my adult passenger ticket for tomorrow's flight as my son has not been able to travel with us, but I can't get through to anyone. Can you assist?

[Cat Warren @likeholyhell]

@JnrJungle Aw nooo that's a shame, I hope you play there one day! Thank you for the reply, we've just bought tickets for your Easter Sunday gig in Bristol - can't wait ❤️

[Cat Warren @likeholyhell]

@JnrJungle any chance you're doing Glasto this year? 👀

[Cat Warren @likeholyhell]

@GWRHelp @thetrainline Thanks Michaela!! Really appreciate your quick response ☺️

[Cat Warren @likeholyhell]

@GWRHelp you've mentioned tickets for tomorrow will be valid today and Saturday, can you advise if we need to do anything to action this or just show at the station with our tickets as normal? The @thetrainline app won't let me change tickets to today's date unfortunately.

[Cat Warren @likeholyhell]

@gayydan @NandosUK Ah thanks for letting me know. I also managed to get through only to be told the code wasn't correct. After a long while we got through only for the app to crash and send us back to square one 🥴

[Cat Warren @likeholyhell]

@NandosUK can't get onto my account to redeem my rewards and order tonight - any idea if this is countrywide or just affecting me? I've tried on different devices and my WiFi/4G but nothing works, just takes me to a 'Bad Gateway' when I try to log in. Thanks in advance!

[Cat Warren @likeholyhell]

@OnePlus_UK How often do you replenish stock? I've been waiting on the OP9 in black for a little while. Not sure if any notifications of it being restocked just went to my spam folder, but it's been out of stock every time I've checked recently. Thanks!

[Cat Warren @likeholyhell]

@virginmedia Any news on this?

[Cat Warren @likeholyhell]

@virginmedia We are awaiting compensation from VM. Despite being promised this, we keep been told the decision's still being processed (almost a year since the loss of service). Have been promised several times a manager would call us back but, despite chasing, no-one has.

[Cat Warren @likeholyhell]

@virginmedia Sure, thank you. Anytime is fine.

[Cat Warren @likeholyhell]

@virginmedia We appreciate your help, and we understand you can't tell us more. We would accept a call from an agent at the times you offered, but if a manager doesn't call us back at whatever timeframe is promised by the agent (again), we'll have to take it to the ombudsman.

[Cat Warren @likeholyhell]

@virginmedia We have been through to several agents who have been helpful and escalated to a manager and we still, after several attempts, have not received a call back from a manager as promised. This is why we feel compelled to take it beyond VM as we aren't getting anywhere.

[Cat Warren @likeholyhell]

@virginmedia Would this be from a manager? Our complaint can only be resolved by a manager as it's a significant amount of compensation according to your call handlers.

[Cat Warren @likeholyhell]

@virginmedia Loss of service from 9th Dec to 26th Jan. Avoidable on your end due to poor communication from whoever did the cable repull. As frustrating as that time was, we are more furious with the poor customer service following our complaints.