@British_Airways I applied for a refund for an evoucher yesterday (flight July 2020), but I’ve been notified today that ‘it’s not possible to offer you a refund in this instance due to an issue with the voucher’. How do I find out what the issue is?!
@British_Airways you could learn a lot about customer satisfaction from your rivals @jet2tweets , who first issued vouchers before sending cash refunds for cancelled flights. Hugely disappointed and will be thinking twice before flying with you again
@mixtiles what a shame you have increased your prices so much, not sure I’ll be ordering any more now 😩 I can understand a small increase but not this much!
@HarveysHQ @HarveysHQ how long does it take you to reply??? I sent an email last Friday but no response yet. Shocking customer service, especially as it’s impossible to get through on the phone
@jennifer_gillan@ScottishPower@SP_EnergyPeople I’m very disappointed too, had my smart meter fitted 3 months ago and still receiving estimated bills. No progress being made via email. I’m actually thinking of switching provider as I think it’ll be quicker to resolve that way!!