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Sweary Mother.

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PS. My husband isn’t dead.

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So @VirginMoney have now sent me TWO letters (6 months apart), offering condolences on the death of my husband and asking for a death cert.

It’s properly upsetting.

Tweeted them just now and the reply is ‘well someone must have filled out a form’. 🤦🏼‍♀️

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@VirginMoney I guess it’s a credit card? Which he is making payments on. Because he’s not dead.

We’ve already been through this with you once and you were crap and unresponsive then

And now you’ve done it again, I don’t get how you can be so incompetent, esp in such a sensitive area.

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.@VirginMoney 6 mths ago, I got a letter from your Probate dept offering condolences on the death of my husband and asking for a death cert.

My husband isn’t dead.

You eventually apologised.

On Friday I received the same letter again. Is there something wrong with you?

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@VirginMoney How do I do that?

If the team had been ‘informed to do so’, wouldn’t it make sense to be 100% sure that my husband was actually dead before sending this letter?

Do you get how potentially devastating it could be to get a letter like this?

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@VirginMoney I imagine it’s because the Probate department are incompetent? 🤷‍♀️

There was no explanation other than human error.

How dare you do this?

Can you imagine how upsetting it is and you’re telling someone must have filled out a form?

Who do imagine this was?

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@DHLeCommerce Hi there still nothing from DHL? Can you sort this for me?

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@DHLeCommerce can’t get hold of a human no matter what I do. Sent two emails. Nothing. Need a refund. How can I speak to someone?

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@DHLeCommerce That number isn’t even DHL - it says to enter an extension number and then says the operator isn’t available. To recap: I would like to speak to a human about cancelling my order and receiving a refund.

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@neostower @virginmedia @CommunityFibre Just switched to them! 😊

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So @virginmedia have raised their prices by 50% starting on 18th January. I have to give 30 days notice to cancel even though I’m out of contract. Absolute scammers.

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@nsandihelp hello, my Dad keeps transferring money to your account to buy more premium bonds and it keeps being returned. 3 times now. Can you help?

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Hey @Tesco - HOW?!

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@beautypie I love you, but please sort out your packaging. Al this for one eyebrow pencil (missing from my last order).

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@aero_kitkat @paulwellerHQ @Hopfarm Could you let me know what you remember of the set list? Going to see him in Halifax on 3rd.

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@parcelforce Booked a delivery last Friday. Meant to be collected last Monday. Driver lied about picking it up. He hadn’t. Eventually picked up Tuesday. Promised 24 hr service. Parcel sent to wrong depot. Parcel still not with customer. Just appalling. How do I claim?

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@TfL Thank you Ahmed, I’ve just DMed you.

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@TfL My daughter lost her phone on the bus on 31st Dec. It’s been found by bus driver and sent to South Ken(?). We even have a reference. There’s no way to contact South Ken - there’s urgent course work on her phone. Please help!!

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@TfL We received an email on 4th January after our enquiry. We’ve heard nothing since. Please help as my daughter’s course work is on the phone. There must be a human I can speak to? You’ve had the phone since 31st December.