@united my mom has spent 5 hours today being passed back and forth between you and @lufthansa as to who is responsible for a booking issue. I haven't tweeted in 3 years but this was enough to make me bring back my twitter. How can you solve this problem???
I am beyond frustrated with @lufthansa@Lufthansa_USA . My mom, who has anxiety, has been on the phone for 5 hours trying to book a seat for an international flight. @united and @lufthansa have passed her back and forth. She deserves an upgrade after all sheโs been put through!