J Saunders

I’m just a backpack being sent by @kenyaairways to all the wrong places since Friday August 28th 2026

[J Saunders @lostinNBO]

LOL. I hung out at NBO for six days, went to Malawi by mistake, hung out there for a while, then went back to NBO to sit there for a few more days before finally making it back to Switzerland five days after my owner had completed his entire vacation without me. LOLZ.

[Official Kenya Airways @KenyaAirways]

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#ThePrideOfAfrica

[J Saunders @lostinNBO]

5 days after my son got home his luggage made it home, so I’ll be closing this account. In the end I suspect it was dealing directly w/ a human at @zrh_airport lost baggage counter that made the biggest difference but who knows. Bye for now @KQSupport @KenyaAirways @airfrance

[J Saunders @lostinNBO]

We got 50% off baggage. 50% of our baggage has been missing since August 28th

[Official Kenya Airways @KenyaAirways]

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[J Saunders @lostinNBO]

Well, @KQSupport @KenyaAirways has punted responsibility for baggage missing since 28 August to @airfrance, so I guess I'm chasing tails over there now. Ridiculous.

[J Saunders @lostinNBO]

My son with the missing luggage is actually an @airfrance ticketed passenger, so maybe you should care he's been without luggage since August 28th

[J Saunders @lostinNBO]

Day 13 and still no luggage from @KQSupport @KenyaAirways

[J Saunders @lostinNBO]

Day 13 and still no luggage from @KQSupport @KenyaAirways

[J Saunders @lostinNBO]

Luggage misdirected by @KQSupport @KenyaAirways since August 28th

[J Saunders @lostinNBO]

@KQSupport @KenyaAirways Because this is all I'm getting from @KenyaAirways. Got this exact message twice, in fact

[J Saunders @lostinNBO]

@KenyaAirways just flat out lied & said our son’s luggage was in Nairobi “ready to be picked up” when we can see from the AirTag it’s still in Malawi @KQSupport & anyway how could he pick it up when they know damn well he’s in Tanzania where the luggage should have gone August 28

[J Saunders @lostinNBO]

@KQSupport @KenyaAirways DM'd me but you didn't and you don't follow me so I can't DM you the file number. Can you DM me from the @KQSupport account

[J Saunders @lostinNBO]

@NIMukwaya @KQSupport @KenyaAirways God speed to you my friend, our son's bag has been missing from @KenyaAirways @KQSupport since August 28. I hope you have better luck than us. They're horrible at updating tracing information. Our bag got sent to Malawi instead of Tanzania & we only know because it has an AirTag

[J Saunders @lostinNBO]

Us: Our son's bag has been missing since 28 August
@KenyaAirways, @KQSupport :

[J Saunders @lostinNBO]

This is the level of responsiveness we're getting from @KenyaAirways @KQSupport after *daily exchanges* about this missing bag since August 29th. Never EVER EVER EVER fly @KenyaAirways.

[J Saunders @lostinNBO]

Me to my son's luggage

[J Saunders @lostinNBO]

@KenyaAirways If you're so good, why is my son's luggage now (Sept 6th) in Malawi after sitting in Jomo Kenyatta since August 28th on route to TANZANIA? @KenyaAirways @KQSupport

[J Saunders @lostinNBO]

I have an update! I have left Jomo Kenyatta Airport! Unfortunately @KenyaAirways sent me to Lilongwe International Airport in Malawi instead of literally anywhere in the country of Tanzania where should have been since August 28th @KQSupport

[J Saunders @lostinNBO]

If he can make it from Nairobi to Tanzania, maybe I can too! I’m just luggage, but I’ve been stuck in Jomo Kenyatta airport since 28 August and nobody is helping. @KQSupport

[Official Kenya Airways @KenyaAirways]

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#ThePrideOfAfrica

[J Saunders @lostinNBO]

My son’s backpack has been at Jomo Kenyatta Airport for 6 days. We’ve messaged @KenyaAirways @KQSupport @airfrance many times daily, made expensive calls from Switzerland to Kenya & sent AirTag location screenshots yet it’s still sitting there. This is a desperate plea for help