louise

[louise @lou_howe]

@SkyHelpTeam is there a problem with your broadband in the GL area as my speed is at 3mb so no where near the speed I’m paying for!

[louise @lou_howe]

@TUIUK why have you issued me a holiday voucher for cancellation of my holiday that only the lead passenger can use when there were 3 additional adults on the booking that may want to use the discount separately, total farce of a company!

[louise @lou_howe]

@BritishGas my smart meter hasn’t sent any readings to you since March. When I last contacted you maybe 3 months ago, I was told this would be rectified by the middle of the year. What is going on and when will this be sorted?

[louise @lou_howe]

@RoyalMailHelp if you cannot deliver my item, please say so, do not lie and say you attempted delivery at 19.18 when I was home and there is no evidence on any of my cameras unless the postie has the power of invisibility. Farcical

[louise @lou_howe]

@Pharmacy2U I can’t get anywhere with your chat, saying offices are closed even though it’s not 5pm. Have run out of my HRT and been waiting over 3 weeks for my prescription. Ridiculous customer service and no communication.

[louise @lou_howe]

@TUIUK I’ve been trying to pick my premium seats since last night and keep getting sorry there is a technical fault, please try again. Is your system currently down?

[louise @lou_howe]

@TUIUK any idea when your website will be up and running? I’m trying to pay my final balance

[louise @lou_howe]

@HiveHomeUK You obviously didn’t read what I’d written, I’ve attempted all the troubleshooting and still my thermostat is offline making it impossible for me to use the app. Live chat is always offline too!

[louise @lou_howe]

@HiveHomeUK my app is offline,so I can only manually control my heating/hot water. I’ve been through all the troubleshooting, I’ve even reset and paired everything again, still no joy, any advice would be appreciated

[louise @lou_howe]

@AskPS_UK my PS5 will no longer turn on, it’s only 2 weeks old and we’ve had nothing but problems with it! We have been through all the trouble shooting, rebuilt database etc and nothing works, it’s actually made it worse, thus it now doesn’t even turn on, please advise

[louise @lou_howe]

@AskPlayStation Have followed all the steps you suggested and still no joy, at this present moment we can’t even turn the console on, it’s completely dead!

[louise @lou_howe]

@AskPlayStation my PS5 won’t turn on, we’ve tried rebooting but it won’t power up long enough to even get into safe mode. It’s a brand new console only a week old, I didn’t pay all that money for it to be a glitchy crashing piece of crap! Please advise

[louise @lou_howe]

@alisondcarr @NatWest_Help @NatWest It took almost a month for my daughter to receive her money, lots of phone calls and ranting at them on Twitter. We eventually received a letter stating when the monies would reach her account and it still took an extra 2 days, complete joke

[louise @lou_howe]

@NatWest_Help My daughter’s child trust fund matured on the 01/10/2020, have already sent in all the relevant documentation and know you have received it as my daughter and I have contacted you by phone twice already ( on hold for nearly an hour both times). Where is her money??

[louise @lou_howe]

@Mo1080p The money was eventually release at the end of October, so nearly a month

[louise @lou_howe]

@bt_uk I’m trying to upgrade my broadband from halo 1 to halo 2 with the back Friday deals, I can add it to my basket but every time I try to checkout I keep getting a something went wrong message. Don’t want to ring just want to get it sorted through the website, please advise

[louise @lou_howe]

@AutosaintInsure my daughter cannot access the dashboard on the app, so has no idea what her driving score is. She has tried a password reset but get no email links back.The reviews for you app are atrocious it seems this is a on going problem, please advise.

[louise @lou_howe]

No I used a different account to pay instead

[louise @lou_howe]

@NatWest_Help I’ve just tried to pay bills online and the authentication page has frozen twice so have been unable to input the code you sent to my mobile. I understand the need for more security but not to the extent where I cannot buy or pay for anything online!

[louise @lou_howe]

@NatWest_Help All sorted now, thanks

[louise @lou_howe]

@NatWest_Help is there a problem with your online banking as I keep getting the message connection lost, I’ve tried on more than one device, the app is working fine but I need to use the online banking