BrassBancroft

[BrassBancroft @LtBBancroft]

@Bose Try making your app functional as well. Warning to everyone. Buy @Sony buds next time

[BrassBancroft @LtBBancroft]

@Bose . Can you please fix your app. It's worse than useless. I'm listening on my headphones right now connected to my phone but the app can't find them. Warning to everyone. Buy @Sony next time

[BrassBancroft @LtBBancroft]

@shaftdiezel @Bose Good luck returning them. Bose agreed to replace my faulty ones however the @Bose arranged courier lost mine two weeks ago (although the courier tracking says delivered) and they are still investigating. I still have no headphones.

[BrassBancroft @LtBBancroft]

@CrossCountryUK Thanks Sam

[BrassBancroft @LtBBancroft]

@CrossCountryUK not travelled with you for a while. Currently delayed at new Street on a train that you've had to shorten that was already totally packed. No one can move. No seats. Good to see you're consistent

[BrassBancroft @LtBBancroft]

@RoyalMailHelp Thanks Julie. I'll keep you posted😁😁

See what I did there? 😂

[BrassBancroft @LtBBancroft]

@TicketmasterCS All done. Thank you

[BrassBancroft @LtBBancroft]

@bbc5live . What we actually need is responsive mental health teams that exist 24/7 and don't just use the line "they're intoxicated, take them to ED". That's if they're open. CAMHS are even sparser. The work is then picked up by other services at point of crisis. Like the police

[BrassBancroft @LtBBancroft]

@EastMidRailway . Just a small hint. The disruptions understandable but just giving the hundreds of people currently waiting for a Nottingham service even a flavour of the ETA of the next train will inform people's decisions on if the NEED to travel

[BrassBancroft @LtBBancroft]

@RNSuperHero And stop putting delivery suites on the third floor please🙏🙏🙏

[BrassBancroft @LtBBancroft]

@LNER @DavidHorne And now stood at Paddington having missed my connection but need to get my ticket authorised for another train. @GWRHelp have three desks open. The queue is out the door. Now at risk of missing the next train to do this..

[BrassBancroft @LtBBancroft]

@LNER @DavidHorne how's this quote working out? It's from 2022." ...at LNER and continue to ensure customers receive the world-class, high-quality service synonymous with LNER."

[BrassBancroft @LtBBancroft]

@TajuddinKamil @MAS @anthonyloke @anwaribrahim Awaiting the standard "Please provide the following details via Direct Message for our further checks" tweet with anticipation. I've done this. Many times. Still no answer...

[BrassBancroft @LtBBancroft]

@TajuddinKamil @MAS @anthonyloke @anwaribrahim To be honest, on the off chance you do get through you don't get any sort of answer. A promise of a call back maybe. Complaint now 50 days old. No refund. Still investigating😂😅

[BrassBancroft @LtBBancroft]

@MAS And my partner sent the details you requested via DM on her Twitter. Guess what? You're still investigating. The complaint is about seat changes. What the hell are you investigating? Do you not know what plane was on the flight?

[BrassBancroft @LtBBancroft]

@MAS recognise this?
...from the receipt of the complaint and shall send a substantive written response to the complainant and provide a resolution to the complaint within thirty days from the receipt of the complaint.

[BrassBancroft @LtBBancroft]

@MAS No really, it's me who's really looking forward to hearing from you. I contacted the global contact centre again today. Awaiting another call back

[BrassBancroft @LtBBancroft]

@MAS I already have through email, global contact centre, my partner has a DM on Twitter just a few hours ago. You are still "investigating". You are well over 30 days and are not giving a substantive response and I cannot speak to the "back office" that the contract centre speak of.

[BrassBancroft @LtBBancroft]

@MAS @rivaldo_x That you take money from customers and then don't provide a service whilst keeping the money.

[BrassBancroft @LtBBancroft]

@MAS Any further response?