Lucy Carroll

[Lucy Carroll @lucycarroll180]

@SkyHelpTeam customer service is awful. Signed up to Sky Max WiFi and it doesn’t work. Keeps dropping out, both Sky tv boxes lose connection. Apparently the new WiFi hub isn’t compatible with Sky Q boxes but you didn’t mention that when you sell it

[Lucy Carroll @lucycarroll180]

@TheAA_UK utterly disgusted. Son in law has broken down, you send a recovery vehicle who said they can only take him half way home. He’s tried ringing you again to speak to someone and been waiting for someone to pick up for 90 mins!!!

[Lucy Carroll @lucycarroll180]

[email protected]
Our smart metre home hub hasn’t worked for nearly 2 years for Electricity, we’ve complained to British Gas several times and all they say is they are looking into it and it takes time. Anything we can do?

[Lucy Carroll @lucycarroll180]

This is shocking and such poor service. Why can’t you reissue new phone. I have returns code from DPD. My daughter needs this phone asap. To be told by you nothing can be done is disgusting #vodafone #dpd #poorservice

[Lucy Carroll @lucycarroll180]

@VodafoneUK due to have a phone delivered today, paid for sat del, DPD scanned phone incorrectly at their depot and now they r returning it back to you!! Called 191 and told nothing you can do & I have to reorder!!!!!

[Lucy Carroll @lucycarroll180]

@MicrosoftStore @xboxuk my son bought FC25 but it’s gone through twice!!! I’ve tried contacting you to request a refund on one of them but can’t get hold of anyone!!!! Please can someone contact me asap

[Lucy Carroll @lucycarroll180]

Called 191 and been on the phone for more than 1/2 hour and being told you will look into it and get back to me but I will still be charged. This is not good enough and a disgrace when I have proof on my app that I have a roaming extra

[Lucy Carroll @lucycarroll180]

@VodafoneUK disgusted at your customer service. I called you on 27.7.24 to confirm I had a roaming extra on my account. I was told yes. It clearly shows on my APP that it is active but you have decided to charge me each day I use my phone abroad

[Lucy Carroll @lucycarroll180]

@skytv I’m disgusted at your customer service. You’ve increased my package costs, when I ring up to change my package you advise that I can’t & “to get on with it”!!!! Also I am told that “I should be used to it as I have been a Sky customer for more than 6 years”!!! Disgusting

[Lucy Carroll @lucycarroll180]

@GMB hospital parking - get public transport!!!! After cancer treatment my Mum was so weak and couldn’t get public transport and I drove her and stayed with her as wanted to support her and be there for her!!

[Lucy Carroll @lucycarroll180]

@SkyUK no reply - that says a lot!!!!

[Lucy Carroll @lucycarroll180]

@skytv I rang you over a month ago to discuss my contract ending and was advised your systems had gone down but was advised that my contract ran out at the end of August, I couldn’t discuss renewal with you due to your systems, I have just seen that you have increased my

[Lucy Carroll @lucycarroll180]

Monthly subscription by nearly double!!!! Can you please get in contact as would like to cancel my sky account with you as I feel that you have increased it very slyly and I’m not happy in the way this was done esp when I was told it was another month away

[Lucy Carroll @lucycarroll180]

@kevwiles You can come round anytime to see them xxx

[Lucy Carroll @lucycarroll180]

@BritishGas @BritishGasHelp I have been able to submit a electric metre reading via app but it doesn’t give me option to submit my gas reading - my smart metres are still not working so have to do manually

[Lucy Carroll @lucycarroll180]

@TerriLBenn Go around and cut their electric cable!!!! Xx

[Lucy Carroll @lucycarroll180]

@TerriLBenn I know, been emotional day!!! What’s Jude going to do come September? Xx

[Lucy Carroll @lucycarroll180]

@BritishGas @BritishGasHelp our smart metres are still not working correctly, this is been ongoing for more than 6 months. You advised that it was due to error your end and it would be resolved - please update me ASAP and I want to submit a metre reading

[Lucy Carroll @lucycarroll180]

I was told it was an issue your end and that you were doing a fix but still nothing. Communication is disgusting. I’m sure you would make contact if I stopped paying my bills!!!

[Lucy Carroll @lucycarroll180]

@BritishGas what’s happening regarding smart meters not working??? We’ve had 2 engineers out to fix ours, 2nd engineer did nothing and have been told we are not entitled to another visit. You can’t take remote readings from our meters and this has been going on for months now 😡