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@EmpressEclectic @ASOS_HeretoHelp I have absolutely not idea whats going on, I have never had a problem before.. ever. Its why I spend so much money with @ASOS Totally understand disruption with COVID but that is categorically not an excuse for terrible treatment of loyal customers and ignorance to serious issues
@ASOS_HeretoHelp How do I escalate a pretty major customer complaint? I have spoken 3/4 times to advisors and nothing has happened in over 3 weeks. I have nearly £400 missing so... I am looking to speak to someone rather than email/ chat even more (:
@lisaloui_ @ASOS_HeretoHelp @DPDgroup_news @ASOS @ASOS_NickB Also, please can I ask the escalation email as I have tried EVERY WHICH WAY to get in touch with them?
@lisaloui_ @ASOS_HeretoHelp @DPDgroup_news @ASOS Oh jesus, I am so sorry to hear that. I am now more terrified, I have pretty much just lost my job so that is my worst nightmare. Get in touch with @ASOS_NickB yourself. If he is such a good guy, you will at least get a response from him if not those he employes to sort this.
@lisaloui_ @ASOS_HeretoHelp I also place the blame with @DPDgroup_news who evidentally are incapable of dealing with the contract with @ASOS as it was Hermes before (and is again now) and never had an issue
@lisaloui_ @ASOS_HeretoHelp SHOCK! NOTHING! OMG its been an absolute nightmare, I have actually cried over it. I get the same response constantly, 'DPD want more info so I will pass this on' & then nothing- I am so disappointed. I have spent over £10k with ASOS in 10 years and never had such a situation.