Lynn Wang

Bringing high quality healthcare to underserved communities | @harvardhbs @morganstanley @yale alum

[Lynn Wang @lynncwang]

Sad that @strikingly is just another shady saas company that’s obviously struggling as it continues to charge customers for renewals without notification. Guess they need all the money they can get from innocent customers whose only fault is their credit cards work

[Lynn Wang @lynncwang]

@patrickc Please fix your payouts department, despite being a legitimate business and using Stripe for over a decade, our payouts have been paused for 2 years now with no resolution in sight

[Lynn Wang @lynncwang]

@stripe we’ve been doing business with you for 10 years and now our payouts have been held for 2 years, what is going on? Please resolve asap or we will be filing a complaint through the attorney general’s office.

[Lynn Wang @lynncwang]

@jaycaspiankang A much needed perspective, thanks for writing

[Lynn Wang @lynncwang]

@alexandr_wang one of the best books. loved the chapter on biology

[Lynn Wang @lynncwang]

How @QuickBooks "helps" customers troubleshoot its own bugs: ask for problem (5 min), confirm customer identity (20 min), refuse to help because of an error with its verification process (20 mins), after escalation, agree to help (5 mins). 50 mins to get started. Incredible.

[Lynn Wang @lynncwang]

@QuickBooks has literally the worst customer support I've ever experienced. Unfortunate that it's for something as critical as payroll, and that after multiple hours spent on calls and chats, I can't even get something as simple as our employee login to work. Switching asap

[Lynn Wang @lynncwang]

@dzmitry9 Seems like we are up to similar things! Would be great to connect

[Lynn Wang @lynncwang]

It's been a whirlwind vaccinating 400+ seniors at TotalCare over the past month - here's my take on it: https://t.co/nc3w3qiI9z

[Lynn Wang @lynncwang]

Homebase is hands down the best shift scheduling app and I can’t imagine running a practice without it. Thank you @J_Waldmann for an exceptional product

[Lynn Wang @lynncwang]

Every other business during covid: offering discounts to healthcare workers
@DocuSign: hey the $720/yr you pay us for e-signatures from your telehealth patients is too low, we need to raise it to at least $5,000/yr #nothanks

[Lynn Wang @lynncwang]

@jselanikio @jayparkinson For things that require back and forth, text is much less efficient than calls. I would think most of medicine requires an exchange of info, except for simple cases that may be almost entirely solved by a bot and only require clinician confirmation

[Lynn Wang @lynncwang]

@whatrocks Desktop folders..

[Lynn Wang @lynncwang]

@julesyoo Insightful piece and wholeheartedly agree. Curious who you think are some of the most interesting players building the tech piece of the operating system

[Lynn Wang @lynncwang]

@HelloSign very dishonest of your company to advertise paid features that do not exist, and then refuse a refund for a customer who pays to try, only to discover the feature doesn’t exist, and cancels same day. Will be filing a chargeback

[Lynn Wang @lynncwang]

@usbank thank you so much for PPP. You guys pulled through when my usual bank failed. Will be moving over to you guys soon. Also great job with the application process - the email and text alerts were awesome, super user friendly. Thank you!!

[Lynn Wang @lynncwang]

@WellsFargo so disappointed by Wells Fargo's PPP fiasco. Been a loyal business client for 15 years, submitted a PPP app just 2 hrs after it opened, waited patiently, and got an email 2 weeks later to "apply elsewhere." Well you can count on me to take my business elsewhere.

[Lynn Wang @lynncwang]

@derrickbabb @WellsFargo @BankofAmerica Seriously! I applied to 2 other random banks in the mean time that don't even have offices in my state! Let's see..

[Lynn Wang @lynncwang]

USPS knows how to #socialdistance