Lynnzie Marinaccio

[Lynnzie Marinaccio @lynnziemm]

@Hertz also wondering why I didn’t get to take the survey at the end of my call to “make sure I was treated fairly” on both of my calls where I for sure wasn’t treated fairly.

[Lynnzie Marinaccio @lynnziemm]

@Hertz you have the most atrocious customer service and the most inept representatives. I’ve been trying to dispute a claim for over a month and I’ve been ignored and sent the same copy and pasted response again and again and I’m told to accept that as someone “doing their job”?!

[Lynnzie Marinaccio @lynnziemm]

@Hertz I’ve been trying to get an answer from you about a claim for weeks - I was promised a call back that never came, was given a number to call that no one answered, and sent an email that no one has responded to. All for damage we’re not responsible for. 😡

[Lynnzie Marinaccio @lynnziemm]

@JetBlue You didn’t answer my question of how many miles you’re going to give us for this ridiculous inconvenience!

[Lynnzie Marinaccio @lynnziemm]

@JetBlue how many miles are you going to give me to make up for the fact that you TOOK OUR BAGS OFF THE PLANE in St. Thomas and we still don’t have them three days later?! 🤬🤬🤬

[Lynnzie Marinaccio @lynnziemm]

really, @HarvardPilgrim, no coverage for CHILDREN’s glasses?! What an absolute joke. 🤬🤬🤬🤬

[Lynnzie Marinaccio @lynnziemm]

@SouthwestAir you denied my request to have my rental car reimbursed after you canceled my flight home (which was supposed to land 12 hours before a blizzard started), saying it was “out of your control”, but you flew another flight to PVD that same day closer to the storm!

[Lynnzie Marinaccio @lynnziemm]

@united I’m not at all satisfied with the result of DMing you for help. I do not accept that 25,000 miles and a $75 travel voucher is the best you can do for a canceled business class flight. My mom had to spend $1500 to get home. The LEAST you can do is refund all the miles.

[Lynnzie Marinaccio @lynnziemm]

@united and don’t tell me to DM so that you can help only to have to chat with a bot. Please make an actual person fix this!

[Lynnzie Marinaccio @lynnziemm]

@united your response to my mom’s canceled business class flight is unacceptable. That is absolutely worth more than 25,000 points and a $75 travel voucher. Do better!!

[Lynnzie Marinaccio @lynnziemm]

@SouthwestAir I want to talk to a real person who is going to deliver my bags to my house.

[Lynnzie Marinaccio @lynnziemm]

@SouthwestAir you have got to be absolutely kidding me that we just drove an HOUR to the Providence airport to get the bags (which should have arrived TWO DAYS AGO) after you texted that they could be picked up until 11pm only for NO ONE to be there and the office to be locked.

[Lynnzie Marinaccio @lynnziemm]

We could SEE the bags in the luggage office and there was NO ONE to open it - no one in baggage claim, no one at the ticket office. You texted me that we could pick them up until 11pm and we just spent TWO HOURS driving and still don’t have our bags! 🤬

[Lynnzie Marinaccio @lynnziemm]

@AmericanAir Can you please tell me if a flight from Buenos Aires to Calama, Chile (CJC) has a codeshare?

[Lynnzie Marinaccio @lynnziemm]

@AmericanAir is it possible to book JetSmart flights through American?

[Lynnzie Marinaccio @lynnziemm]

@VuelaJetSMART @AmericanAir I’ve already tried talking to your automated customer service “pingüino” and it didn’t help. They just kept telling me the same thing - erase the history, try incognito mode, try different devices. None of that works - it always says the payment is rejected.

[Lynnzie Marinaccio @lynnziemm]

@AmericanAir I can’t tell you how much I don’t want to wait on hold with an automated customer service system. 🫤 I just want to know how to book a Jetsmart flight through your website!

[Lynnzie Marinaccio @lynnziemm]

@AmericanAir But no Jetsmart flights come up when I search on your website? So how do you book them? I’ve tried a thousand times to book directly with @VuelaJetSMART but their website will not process my payment with any credit card.

[Lynnzie Marinaccio @lynnziemm]

@VuelaJetSMART How is anyone supposed to fly JetSmart if your website rejects every payment on every credit card? I’ve been trying for hours 🤬

[Lynnzie Marinaccio @lynnziemm]

@DCUcreditunion how do I get a bank statement with my account number on it? Trying to set up a 529 for my son and I can’t link my DCU account because your statement doesn’t include the account number. 😤