@rajeshdogra7 please help! Your customer team is very polite, but keeps redirecting me too your baggage agent - who are hard to get hold off and seem to have a new and vague answer everytime. I have all the evidence that it is in Delhi airport for 36 h now.
Misplaced baggage day 5. Identified in LhR and sent after me onto Kochi via Delhi. Delhi @airindia Baggage dept keeping us hanging with new excuses, now been 36 hours. This is the quality of Cx when trying your best to retain passengers just now? @TOIIndiaNews@rajeshdogra7
@British_Airways my parents travelled with you on the 6th of December. You lost their bags. There is no way to contact you or get their bags back. The tracker says bag is found, website says lost.