@askesure Thank you! The person has been relentless for over a period of 4months but has now included degrading comments about a baby! Utterly disgusting behaviour! I hope the matter is dealt with accordingly
@TalkTalk
940am Customer service: we have fixed your issue!
941 me: previous experience stares this will only be temporary
235pm Me: internet is broken again
241pm CS: We will run tests to see what is wrong
245pm Me: are these the same tests as earlier?
#binfortalktalk#useless
@Jamtart99@TalkTalk I've been trying since Sunday to get some sort of assistance but spend hours in live chats waiting on a response! Still had nothing! I've still got a year left in my contract! So I'm looking at what I can do legally
@SportsDirectUK care to explain weve paid for next day delivery and it's been 5 days and I don't have my parcel? Your customer service dep are utterly useless when contacting them
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2 weeks of persistent issues, 2 wks of the same troubleshooting, 1 wk with a new router and still persistent issues! How do @TalkTalk want to fix it? You guessed it more troubleshooting! Customer satisfaction.....0
@TalkTalk I understand that but when you repeat the same test again around 20mins later when it states there is a fault, it is really counter productive. There is only so many times I can answer about the position of my router and what colour the lights are! Abysmal service
@TalkTalk can you please do something to sort my internet, that doesn't require me to do the same tests again and again to be then disconnected from the online chat to then having to repeat it all again if I can actually get reconnected