@OctopusEnergy You seem to be missing my point- maybe deliberately? I'm referring to the prices offered in my online account last Wednesday, 30th July. I chose to fix at those, but your agent said they were never available to me. That is simply not true.
@OctopusEnergy, according to the agent I just spoke to, this tariff was never available to me. Tried to fix online last week via change my tariff, but was told to email which I did. I'm not telling lies so who is? Not happy.
@OctopusEnergy The fact that you delayed responding to my email until after the end of the month is not my fault. I requested the unit rates quoted on my online account when I checked in July not August.
@OctopusEnergy I asked to be switched to this tariff in July. The agent I spoke to today denied that this was ever available to me which is not true. No crossed wires my end.
@Morrisons thought this was a piss-take, but even more so that you are evidently asking for a higher spend per week on my more card than the one previously posted!
@marklola1271702 @OctopusEnergy Go to octoplus on the app, scroll down to octoplus history, and next to it is octoplus rewards. Your code should be available there.
@OctopusEnergy I am trying to get a code for the free Gregg's breakfast roll, but it is not being generated. This was on the app. Have tried website, but it just says ' pending ' when I try to access the offer. 🤷♀️
@Octopusenergycs Why are you sorry? It seems this is normal practice for Octopus to delay repayment of customers' credit balances. After all, it's better for you if it's in your bank rather than mine. Cynical business practice, but hey 🤷♀️
@OctopusEnergy can you please explain why you need me to give a meter reading in order to attempt to claim a refund on my credit balance of over £560? I have a smart meter. You can see my usage? You can also see my previous bills. Delay tactics? It's my money not yours. 🤷♀️
@EE And it isn't frustrating, it's infuriating that you don't think enough of your customers to have the common courtesy to speak to them and explain what's happening!
@EE We have both broadband and mobiles. The whole thing has been a complete nightmare. The current issue is that my mobile number hasn't ported across from BT. Despite several hour long phone calls and promises of call backs, I still am completely clueless as to what's going on!