Excited to share that we raised $2.1M to build the future of CX and back-office operations in financial services.
For fintechs and banks, customer service back-office work remains a maze of manual processes, including quality assurance, dispute investigations, and fraud and compliance checks.
At @RulebaseHQ, we built Coworker to work alongside CX and ops teams to:
- Review 100% of interactions for compliance and quality assurance
- Automatically file and track fraud and dispute cases end-to-end across CX, case management, and back-office platforms
- Proactively follow up with teammates and third-party partners to keep SLAs on track
- Flag compliance risks in real time and generate audit-ready reports.
Coworker bridges CX and back-office ops, automating the most manual tasks so nothing slips through the cracks and every customer issue is resolved quicker and more effectively.
A massive thank you to our investors, customers, and the growing @RulebaseHQ team for believing in our vision and being part of this journey!
Our round was led by @LorenStraub from @BoweryCapital, with participation from @ycombinator, @CommerceVC, @transposevc, and founders of t3 chat, Atrium, Cron (now Notion Calendar): @theo, @raphaelschaad, and more.
Incredibly grateful to have the support of the @ycombinator community and mentors, @dflieb and @koomen.
Thank you all for being incredible partners on this journey!
@oluwaseunOmoya Assuming they don’t work together to get out of the box
I think B will attempt to get out first because he/she would just keep trying to get out but not be able to understand they can’t get out (survival instinct maybe)
I think A through reasoning will figure it out first