I feel like “innovation challenges” in government perpetuate the idea that more or different technology will solve problems that are actually human, process, or policy problems
@papayulife@elizaorlins Yes, vaccines prevent you from getting seriously I’ll from Covid. They don’t prevent you from getting it at all. It’s like wearing a seatbelt and still being in a car accident. You get less hurt.
Clare joined USDS in 2016 for a tour at @DeptVetAffairs. Her commitment to improving critical public services led her to join @USOPM as CIO in 2019.
Today, she was named the next US CIO.
After a tour in government, you’ll never be the same. Congratulations, @ClareMartorana! 🎉
Elected officials and govt leaders worried about websites that don't work: take @Erie's advice. Insist on (real) usability tests. Sit in on them. You should be able to use the site yourself, unaided. Normalize this practice. Bugs are normal --the point is to find and fix them!
“I want you to use my words against me. If there’s a Republican president in 2016 and a vacancy occurs in the last year of the first term, you can say Lindsey Graham said let’s let the next president, whoever it might be, make that nomination.”
~Lindsey Graham
March 10, 2016
A common mistake I see both UX researchers & data scientists make: sharing ALL the interesting things they learned. You might love your data for its own sake. The exec team wants the three conclusions that matter.