M.

[M. @mariucha77]

@lulu_veganx @donedgley1 @Hyperoptic Not ours. Only a few more days and we are changing providers. Worst experience possible. 3 weeks with no internet 😡

[M. @mariucha77]

@lulu_veganx @Hyperoptic @donedgley1 Nothing yet 😭

[M. @mariucha77]

@lulu_veganx @Hyperoptic @donedgley1 Still waiting after who knows how many days…

[M. @mariucha77]

@lulu_veganx @Hyperoptic @donedgley1 News? We haven’t heard anything yet

[M. @mariucha77]

@lulu_veganx @Hyperoptic @donedgley1 I’m having the same issue

[M. @mariucha77]

@lulu_veganx @Hyperoptic @donedgley1 Exactly!

[M. @mariucha77]

@jamsmcp @Hyperoptic Imagine 11 days without service!!

[M. @mariucha77]

@lulu_veganx @Hyperoptic @donedgley1 @status_is_down We have started the process to move to another company. I can’t keep going like this with no end in sight

[M. @mariucha77]

@donedgley1 @lulu_veganx @Hyperoptic @status_is_down No timelines either.

[David Nicholls @replicants]

@Hyperoptic @ofcom your network is down (check Reddit), Your helpdesk phone disconnects after 1 ring. And yet your network status says no problems

Do you hate your customers?

[M. @mariucha77]

@lulu_veganx @donedgley1 @Hyperoptic @status_is_down @Southwark_News Same for us. With no end in sight we will have to look for an alternative

[Don Edgley @donedgley1]

@lulu_veganx @Hyperoptic @status_is_down @Southwark_News Day 7 outage. The identified location is now unindentified "currently experiencing difficulties identifying the proper route using available documentation". When will they be here? They haven't yet decided who to send...

[M. @mariucha77]

@lulu_veganx @donedgley1 In Reddit others are writing as well. Seems insane that in London you are not able to get a service back up and running after 6 days…

[Lucy Ⓥ 🌱 @lulu_veganx]

@mariucha77 @donedgley1 My new approach is to bombard them with tweets, emails and negative reviews until they actually do something, or give an update at the very least.

[M. @mariucha77]

@lulu_veganx @Hyperoptic @donedgley1 @Southwark_News

[Lucy Ⓥ 🌱 @lulu_veganx]

Day 6 of no internet in SE16 with no idea when this will be resolved. @Hyperoptic @donedgley1 @mariucha77

[M. @mariucha77]

@Neverwasneveris @Hyperoptic 6 days without service in SE london