For those today looking at a @tuiuk for a holiday, please be warned when things go bad they are shocking and take no responsibility, shocking aftercare
There are plenty of holiday companies better than @tuiuk, had a nightmare and they did very little to help. They have a hell of a lot of bridges to build with people they badly let down in July, I've no confidence in booking again. Happily share my story with @bbcwatchdog
Class act @tuiuk when you write something negative they want you to DM, not prepared to write an email and deal with complaint just send me a phone number?? Travel superviser paul ward then decided he didn't want to chat anymore when asked to send an email address!!! #call centre
Please think before using @tuiuk had 5 extra days in Gran Canaria, we were left to rot, no flight compensation, wife run out of medication so was in pain, son and daughter lost wages, but it's OK global outage!! They have your details they just don't care @BBCWATCHDOG be prepared
Please please be wary using @tuiuk had the worse holiday ever thanks to them, stuck out for 5 extra days in Gran canaria hide behind global outage, aftercare a joke and when you write this they want you to DM there not remotely interested, they have your details @bbcwatcgdog
Heavy advertising campaign from @tuiuk trying to replace the mass loss of customers from their global crisis leaving my family and others stranded for days
Had my standard reply from @TUIUK aftercare/ no care team asking for understanding when clearing showing no understanding themselves. Another template of an answer. Headquarters here I come #notgoingaway
@paul02629 Mark lewington
Booking ref 22294637
Ticket 17949502
Not prepared to give out mobile if we're going to go round in circles hiding behind global to treat my family badly and ruin our holiday
@_ManagerFlynn If your really interested
Booking ref 22294637
Ticket 17949592 not prepared to give out mobile unless interested in complaint hide behind global when only impacted tui
@TUIUK 11 day stay turned into 16, 2 days they turn the App off, after 3 days they send a rep out. Chase every day for info. Get home not even a proper apology, #notourfault it's global
Please be careful using https://t.co/7ddxHGkGaq if something goes wrong will be left unaided!! Customer care very very poor, untrained, unskilled staff with no compassion. Impossible to escalate a complaint