Mark Knight

Creative Director focused on making Customer Service fun

[8x8 @8x8]

CFOs understand the importance of getting more while spending less, but does your #CFO know that switching to a single integrated platform for #unifiedcomms & #CCTR can attract & empower a global talent pool? Read about these benefits & more: https://t.co/dpyyuFS98Y #UCaaS #CCaaS

[Cust Contact Central @Cust_Contact]

A must read for new and veteran #cctr pros alike: How Contact Center Insights Can Improve Enterprise Operations by @CCPipeline https://t.co/naEn9luqCW

[Mark Knight @markknight_ccp]

@Hyken just came across Customer Service Daily. Nice to see this format done well. Reach out if you'd like to collab with @CCPipeline

[Susan Hash @susanhash]

How to leverage #SpeechAnalytics & #CX data for the biggest impact in the #ContactCenter | #CX #scheduling #SelfService #cctr #AgentPerformance #coaching https://t.co/xydiJV5z8L

[Susan Hash @susanhash]

How #SpeechAnalytics improves #ContactCenter #QM - monitors 100% of calls, provides #RealTime guidance, #compliance management, targeted #training | #cctr #quality https://t.co/AINcl02I6B

[Mark Knight @markknight_ccp]

@elonmusk - great interview with Dan Carlin, but Que Sera Sera; "Cheery Fatalism" -- what am I missing?

... initially thought this was genius marketing for https://t.co/hiAwexMdXg, but ...🍊

[Susan Hash @susanhash]

What’s on your #CustomerServiceWeek agenda? Read @CCPipeline Publisher @LindaHardenCCP’s #CSW message & overview of the October issue https://t.co/SeSRPw1hqg #ContactCenter #cctr #custserv #CustomerService

[Susan Hash @susanhash]

Share your thoughts on current state of #CX - what challenges are you facing with strategies to drive #CustomerCentricity & #CustomerExperience? Please take this quick survey fr @CCPipeline & @janet_leblanc https://t.co/Q0oILzh3yR #cctr #ContactCenter #custserv

[Mark Knight @markknight_ccp]

[Update] New COVID-19 vendor services have been added to our COVID-19 Contact Center Hub - https://t.co/gEHn5NuNwF

#cctr #COVID19 #coronavirus #custserv #ContactCenter #callcenter #CX

[Mark Knight @markknight_ccp]

[Update] We've updated our COVID-19 Contact Center Hub with additional webinars - https://t.co/tOj1Cjpcot
#cctr #COVID19 #coronavirus #custserv #ContactCenter #callcenter #CX

[Konark Verma @konarkverma]

WEBINAR: It's Time to Put a Number Behind the Value of Coaching
Presented by: David Geffen, NICE
Thursday, February 20, 2020 at 2:00 p.m. ET

REGISTER NOW >>
https://t.co/5hxERA1kUG

#contactcenter #coaching

[Televerde @Televerde]

#ICYMI: Wonderful interview with @CCPipeline on the importance of building a prison to workforce pipeline, featuring Televerde success story, @AshleyCruz619. #cjreform #secondchances #prisonreform @susanhash https://t.co/IO33Dt5R4K

[Contact Center Pipeline @CCPipeline]

Welcome to 2020 and the January issue of Contact Center Pipeline, including the results and analysis from our 2020 Challenges and Priorities survey: https://t.co/JmqCuoaU60

#cctr #custserv #cx #ex #CustomerExperience #CustomerService

[Coral Active @CoralActive]

In this article, @MikeAoki talks the latest #trends in quality assurance with @NealDlin from ChorusTree and @madameoatway from @VereQuest. Discover their insights via @CCPipeline: https://t.co/k3I6QDcyHP #cctr #CustServ

[Contact Center Pipeline @CCPipeline]

Congratulations @LindaHardenCCP for being selected to @Panviva's Most Influential CX Leaders of 2019 - view entire list here: https://t.co/wPPL4RF1hi

#CX #customerexperience #CustomerSuccess #CustServ #CCTR #CustomerService

[Coral Active @CoralActive]

#Technology is changing traditional operations in the #ContactCenter. @lbocklund shares opportunities to consider in order to transform your center with technology. Read via @CCPipeline https://t.co/OHJ4fwH75J #cctr #AgentExperience #Tech #AI

[Contact Center Pipeline @CCPipeline]

The November issue of Contact Center Pipeline is out today - featuring Contact Center Super Agents - download your copy https://t.co/lYNJBWsyIt

#cctr #custserv #cx #CustomerSupport #ContactCenter #ccpipeline

[Squelch @SquelchIO]

Squelch #CustomerSupport picks of the week:
1) Customer Centricity: Bridging the Gap Between Expectations & Experience - @susanhash via @CCPipeline: https://t.co/FU3CucUdL5
2) Why Customer Channel Preference Isn't Clear Cut - @gdaviddodd via @MyCustomer: https://t.co/ooAzrZQI7v

[Upland Panviva @Panviva]

Fantastic time today in #Chicago for #cctr Ideas & Innovations Tour — #Panviva's @sxp01 was a presenter while Joe Rigano manned the booth. #CustServ #CustomerExperience #CX #ContactCenter #CallCenter #DigitalTransformation #StevePappas
@CCPipeline @AvantGardeVal @CtCtrNation