@MarkSca36034333 Hi Mark, please accept our apologies for the delay to your refund. We know that at times during this crisis we’ve failed to give the clarity needed on timelines for payment. This has understandably let many of our customers down. ^MP
@VirginAtlantic Why has it taken till you have provided me with my refund for anyone to take notice of my Tweets... I do not think you understand the damage to @VirginAtlantic reputation and the number of customers you will have lost
Well the day came yesterday when @VirginAtlantic eventually provided me a full refunded a whole 128 days after cancellation... I should say thank you but then again why should I it was my legal right to receive the refund and it should have been in a timely manner, shame on you