Mary Beth Bernheisel

[Mary Beth Bernheisel @marybethbern]

@jbphd @Xfinity AND they've only given me a one-day credit on my bill for the outage

[Mary Beth Bernheisel @marybethbern]

@jbphd @Xfinity I've asked to talk to a human, and the "assistant" says I can't talk to a human until my service is restored. Make it make sense.

Also, according to the bot I've been chatting with on X, they haven't even STARTED repairs in my area. This is unreal.

[Mary Beth Bernheisel @marybethbern]

@jcbowman @Xfinity No one is coming to save you. @XfinitySupport is useless.

[Mary Beth Bernheisel @marybethbern]

@thegayerotic @XfinitySupport @Xfinity Oh, they've given you an ETA? Lucky. Apparently they haven't even STARTED fixing mine yet. Never lost power.

[Mary Beth Bernheisel @marybethbern]

@CyFenton Oh. I have that message but without the ETA. mine just says "Once the area is safe (it is), our teams will begin to restore services as soon as possible." @XfinitySupport

[Mary Beth Bernheisel @marybethbern]

@ouraring I've been waiting all afternoon for an email from a "specialist" who is supposed to be figuring out "the issue with the return process."

[Mary Beth Bernheisel @marybethbern]

Oh @ouraring , in theory you are so great. In reality, your customer service might be more trouble than you're worth. Anyone have an alternative to Oura that they love?

[Mary Beth Bernheisel @marybethbern]

@ouraring Except that Customer Service IS the problem.

[Mary Beth Bernheisel @marybethbern]

@Miriam2626 I'm
A
.
.

[Mary Beth Bernheisel @marybethbern]

@tennpress Is there a livestream?

[Mary Beth Bernheisel @marybethbern]

Oh, @SpiritAirlines , if I pay for Zone 2, please don't let the people in Zone 3 who jumped into the Zone 1 line on the plane before us!

[Mary Beth Bernheisel @marybethbern]

@ATT Already did. The "help" was a joke

[Mary Beth Bernheisel @marybethbern]

I am certain that the only wat @ATT stays in business is by just refusing to cancel service and blaming it on the representative we talked to last time.

[Mary Beth Bernheisel @marybethbern]

@ATTBusinessCare does not, in fact, care. I have a long list of references numbers, and now employee names and ID numbers. How do I escalate this?

[Mary Beth Bernheisel @marybethbern]

@honey2me @Marriott @sheratonhotels I REFUSE to stay at that property. It's AWFUL!

[Mary Beth Bernheisel @marybethbern]

@its_DanDan @CourtyardHotels I guess answering the phone is no longer part of customer service. I've tried the hotel where I have a reservation at least 5 times to ask a simple question. No one picks up the phone.

[Mary Beth Bernheisel @marybethbern]

@MBonvoyAssist So, safety and service are not priorities? I'll make a note of that.

[Mary Beth Bernheisel @marybethbern]

@MBonvoyAssist I'm less concerned about getting the answer to my question than the overarching principles of safety and service and how they are achieved in a business where NO ONE ANSWERS THE PHONE?

[D'burg City Schools @dburgschools]

National Senior Beta Convention competition results: Clare Bernheisel earned 3rd Place in Sophomore English! Josh Bernheisel earned 1st Place in Senior Math! Carrie Semmel earned 5th Place in Senior English! Congratulations!