〽️ Matt Brown

Co-Founder & CEO @Customer_OS
AI the way, customer centricity the why, and customerOS the how. Tweeting and writing @

[〽️ Matt Brown @mateocafe_]

I've been pretty quiet on here lately as we've been building @OpenlineAI

It's really cool to see that people like what we're up to :)

Still a loooooooong way to go...

[CustomerOS @Customer_OS]

We couldn't have done it without our amazing team! 💪

We're thrilled that Openline was ranked the #1 early stage European cloud SaaS startups in 2023! 🚀 #teamwork #SaaS #Cloud #customerexperience
https://t.co/OKbhS9BpUB

Want to meet the dream team? https://t.co/JEHKtj2hS4

[〽️ Matt Brown @mateocafe_]

@dollarsanddata That stat tells me how they *stay* wealthy which could be a very different path than how they got there.

[〽️ Matt Brown @mateocafe_]

@AustinWaltersUK @jasonfried Exactly what we're building at CustomerOS. It's all about the customers you keep and grow.

[〽️ Matt Brown @mateocafe_]

@Rebrand_As_Y This is fucking brilliant

[〽️ Matt Brown @mateocafe_]

All horizontal SaaS goes to zero within a decade. The per seat pricing model is done.

[Geoff Lewis @GeoffLewisOrg]

Value of most SaaS goes to zero within the decade.

[〽️ Matt Brown @mateocafe_]

Founders, please create a "Do Not Talk List".

It consists of any VC that has backed any competitor in your space. Competitor is defined as a company that targets the same budget you target.

There's no point talking to the DNT list. You're deal will never pass IC anyway.

[Danny Alberson @DannyAlberson]

I recently met with a VC firm twice, showed a product demo, and answered countless questions about our strategy. Only to find out from someone else they were already invested in a direct competitor.

[Navalism @NavalismHQ]

"My 1 repeated learning in life: 'There Are No Adults' Everyone's making it up as they go along. Figure it out yourself, and do it."

@naval

[〽️ Matt Brown @mateocafe_]

@AlexHormozi Only works with early adopters. No matter how good your product is, the mass market still needs to be educated.

[Alex Hormozi @AlexHormozi]

Don’t build confidence.

Build evidence.

Confidence comes as a result of evidence.

Not the other way around.

[Tim Ferriss @tferriss]

“Don’t worry about people stealing your ideas. If your ideas are any good, you’ll have to ram them down people’s throats.”​ — Howard Aiken

[〽️ Matt Brown @mateocafe_]

@thomasmaremaa Good book 👍

[〽️ Matt Brown @mateocafe_]

@frantzfries Feel your pain...

[Antoine Valot @avalot]

“Only by infusing technology with aesthetic, moral, and cultural criteria can we reshape the digital landscape into a realm that truly resonates with our human essence.” — @avalot https://t.co/dzl25ihAin

[Naval @naval]

There is no news, there is just narrative.

[〽️ Matt Brown @mateocafe_]

Thank you @ionos_help_uk I'm back up and running!!

[〽️ Matt Brown @mateocafe_]

@achimweiss I need your help.

My domain (https://t.co/d2ey4jqa8q) went down yest without notice. I'm told it will take 3 days to resolve.

3 days is an eternity for a SaaS business.

I've spent 4hrs on the phone with support, and emailed you directly. No one seems to care.

[〽️ Matt Brown @mateocafe_]

cc: @ionos_com @ionos_help_US @ionos_uk @ionos_help_uk

[〽️ Matt Brown @mateocafe_]

@daltonc Opposite also true.

"Whether you think you can or you think you can't, you're likely right."

[〽️ Matt Brown @mateocafe_]

@jonclemonsjp You forgot the best part, free cloud backup with GitHub...

[〽️ Matt Brown @mateocafe_]

Absolute legend. Pay attention 👇

[Hugh Hendry Acid Capitalist TV @hendry_hugh]

Another Guerrilla Acid Capitalist Special...

Today, we hijacked the airwaves of the wonderful Bloomberg studios in New York

And commandeered / held hostage for ransom, the unflappable @adsteel

[〽️ Matt Brown @mateocafe_]

Riiiiiiiiiiight. What about the rest of our data that was used to train your models?

To be clear, I use chatGPT. But I do it knowing I'm the product.

[OpenAI @OpenAI]

ChatGPT users can now turn off chat history, allowing you to choose which conversations can be used to train our models: https://t.co/0Qi5xV7tLi