Matthew Pomeroy

opinions expressed are my own...because I'm too lazy to put references in tweets :)

[Matthew Pomeroy @mattpom]

@RoyalMail my address was pretty accessible if your driver decided he wanted to get out of the van and ring my buzzer.

[Matthew Pomeroy @mattpom]

@Hyperoptic @squidgame I feel like January’s been a challenge for you to provide an internet service and answer your phone out of hours. Second outage this month and no updates 😤

[Matthew Pomeroy @mattpom]

@British_Airways honestly your incompetence astounds me. Why would you book someone return flights and one part of the journey home book them a hand luggage only ticket?! No one at Heathrow can seemingly sort this either. Not sure why I bother with you!

[Matthew Pomeroy @mattpom]

@British_Airways Tried that, they made me email. Your company’s attitude is your mistake, my problem. Will just find a new airline from now on. And will cancel my @AmexUK as won’t be needing it anymore.

[Matthew Pomeroy @mattpom]

@British_Airways you’re absolutely ridiculous. Penalised me because your system made an error on delaying allocating my tier points. Do you even want loyal customers anymore?

[Matthew Pomeroy @mattpom]

@British_Airways And how do you do that, other than fill in another complaint form that no one responds to? #useless

[Matthew Pomeroy @mattpom]

Don’t know why I bother with @British_Airways and their executive club. 3 weeks of back and forth complaints being uselessly responded to. And of course no one can actually help you when you call them - please send us a complaint we won’t answer 3 weeks later.

[Matthew Pomeroy @mattpom]

@British_Airways you have the most
incompetent complaints process I have ever known of any company. Your team send vague responses to complaints, to drag them out, patronisingly tell me it’s good to hear from me when I’m complaining and you can’t even speak to anyone on the phone

[Matthew Pomeroy @mattpom]

@British_Airways you have the most
incompetent complaints process I have ever known of any company. Your team send vague responses to complaints, to drag them out, patronisingly tell me it’s good to hear from me when I’m complaining and you can’t even speak to anyone on the phone

[Matthew Pomeroy @mattpom]

@simonmoralee @natazaman Might have taken them on an educational tour of Leeds tonight 🤓

[Dr Simon Moralee @simonmoralee]

Supporting the #bevanprog today and lovely to see a couple of #andersongrad alumni .@mattpom .@natazaman

[Matthew Pomeroy @mattpom]

@ted_baker can you DM me please to discuss an order issue I’m waiting on a response from. Still no answer from your call centre

[Matthew Pomeroy @mattpom]

@PamelaComedy @ted_baker Agreed. Someone was meant to call me back yesterday about where my order is and didn’t. Today just sat on the phone for 20 minutes to be cut off. It’s the kind of service you expect from a low end brand!

[Matthew Pomeroy @mattpom]

@grantshapps can you explain the scientific logic as to why when I’m double vaccinated and landed on Saturday from am amber country; anyone arriving from the same country 48h later can enjoy more freedom? Is it less risky to be in Greece for longer?

[Matthew Pomeroy @mattpom]

@British_Airways what was the point of asking me to download the VeriFLY app for my BA0639 if I had to go through exactly the same process as everyone else at Heathrow?

[Matthew Pomeroy @mattpom]

@DanWorth @d_a_ellison @tes

[Matthew Pomeroy @mattpom]

@BarrattHomes @kathrynmcgovern I agree, very disappointing. I was told despite a month of closure a 3 month delay to completion. Absolutely understand the need for safety but you’ve had a month to work this out. Even govt have found more safeguards in testing for you.

[Matthew Pomeroy @mattpom]

@grantshapps How about free travel for our NHS staff who have no choice but to keep going to work? Seems unfair that police get it and no-one else does during this time when so much is being spent supporting people to stay at home!

[East Kent Hospitals @EKHUFT]

Peri-peri nice of you to treat our Emergency Department at the WHH @NandosUK! 👏💙

[Matthew Pomeroy @mattpom]

@Hermesparcels are you walking my parcel to me? Some helpful tracking information would be great. No one delivered yesterday or Saturday... 😡