Matt Rolls

Motorcycle engineer and one of HMRC’s Victims, campaigning on Twitter to try and force them to look critically at the loans charge legislation!

[Matt Rolls @MattRolls5]

@apple @AppleUK_ #bugfix #bug #ios Control Center bug where Set Focus doesn’t work when you tap the focus button, but does if you long press and go into the submenu - it used to, now doesn’t! Pics respectively show dormant, bugged (grey) and activated…

[Matt Rolls @MattRolls5]

@netflix - where are the foreign language subtitles for Russian language dialogue sections of The Courier? Really important dialogue is stuck behind closed captioning���

[Matt Rolls @MattRolls5]

@RoyalMail - fancy sorting this strike mess out any time soon? I honestly don’t think I’ll use any of your services going forward, both as a sender and purchasing items from sellers who use Royal Mail for shipping and handling.

[Matt Rolls @MattRolls5]

@StovesUK - really not okay with wasting several hours on hold today trying to get a simple answer for when our service engineer is arriving tomorrow, what’s going on in your help centre?

[Matt Rolls @MattRolls5]

@VirginMoney cont’d 3/3 the app is also frustrating to use because (on iPhone 14pro max) there’s no back button during login/registration. When the app finally tells you to ring cust service, the number isn’t even a link to tap & call! It’s 2022, wake up!

[Matt Rolls @MattRolls5]

@VirginMoney cont’d - so the customer help line, who decided to make the hold music 2x the volume of the spoken messages? Does any human actually test this?

[Matt Rolls @MattRolls5]

The pure absurdity of @VirginMoney - can’t login without my card (what happened to a good old fashioned username?!) so I order a new one. Weeks later it arrives, and isn’t valid for login. Huge customer service queue where I’m constantly told to fix my problem from the app! 1/?

[Matt Rolls @MattRolls5]

#glastonbury2023 #glasto #seetickets @seetickets allowed me to payment screen, then took so long processing the payment that the basket timed out and kicked me out. How is this the fair system?!

[Matt Rolls @MattRolls5]

@O₂ I think this is a bit of a joke don’t you? 17 minutes to send the code when it should be instant?

[Matt Rolls @MattRolls5]

@Meta @InstagramComms why do I not have access to the Instagram DM & Facebook Messenger cross app feature? There is no information on this available, yet friends and followers seem to have it…

[Matt Rolls @MattRolls5]

@DirectLine This is an underhanded method of tricking consumers into opting-in to marketing communications - it should be automatically off, with the consumer having to take action to opt in.

[Matt Rolls @MattRolls5]

Hey @DirectLine did you know your OPT OUT tick boxes for marketing emails/texts is in breach of #GDPR and isn’t legal?

[Matt Rolls @MattRolls5]

@VodafoneUK I’m in Bath currently and despite full 3G/4G signal, there is no data. Is there a network issue that hasn’t been reported? I’ve done all resets…

[Matt Rolls @MattRolls5]

@dadbodtraining @gregwrightYP @keithmgordon @LCAG_2019 @Jesse_Norman Who saved you?

[Matt Rolls @MattRolls5]

This is all getting to be too much, I’m a kid scraping by but the #loancharge #loanchargescandal is shredding my mental health daily. How do they think I can access any money to pay their demands? Life feels meaningless... @gregwrightyp @keithmgordon @LCAG_2019 #HMRC #victim

[Matt Rolls @MattRolls5]

@PedantPedro @gregwrightYP @keithmgordon @LCAG_2019 @loanchargelegal Hi @PedantPedro I’m trying. I’ve already contributed to @loanchargelegal everything I had spare but it hasn’t stopped the demands raining through the letterbox 😥 I genuinely don’t know what to do...

[Matt Rolls @MattRolls5]

@LinksysCares - got a WRT1900ACS router that’s very recently stopped broadcasting wifi. It just ceases, and I have to hard reset it to get it back again... help would be greatly appreciated!

[Matt Rolls @MattRolls5]

@loanchargeAPPG - any advice following an extremely difficult year? C19 has hit my earnings and #lc19 forced me to retrospectively add £90k to my 19/20 self assessment, and HMRC want something like £30k in January 2021. I have nothing to pay that with and no idea how to fight it?

[Matt Rolls @MattRolls5]

@Kirti99466977 @jennymADO1 @gregwrightYP @happydazeee Hi Kirti, also interested in joining this channel. Your account will not accept DMs though so we can’t DM you...

[Matt Rolls @MattRolls5]

@ahackin @lionheart_jon @LCAG_2019 @pmanleytax @loanchargeAPPG What’s this? I don’t know how to use Twitter so need more info