Michelle Drabik

KM leader. Drives creativity & productivity. Develops organizations & people. Designs environments to spark Aha! moments. Mom*Writer*Artist*Punk*Foodie

[Michelle Drabik @mdrabik]

40 min wait to execute a 1 min transaction. Spectrum communications should be ashamed. Clerk said to make appointment next time…to drop off equipment that takes 1 min to scan and hand me a receipt. I saw at least 1 customer bail. Customer before me said she bailed another day.

[Michelle Drabik @mdrabik]

There are 4 customers in the Spectrum store and 5 clerks that I’ve seen. I have been waiting for 30min to simply drop off equipment. Still waiting. Terrible!

[Michelle Drabik @mdrabik]

@askcomenity If this was not the experience you wanted for your customers, it would not happen repeatedly, but it has. You already know the complaint. Now fix your processes.

[Michelle Drabik @mdrabik]

... Called to paid in full 12 days before due; made my displeasure known to rep. Just got another bill for $4.42 because despite my authorizing full amount last time, they only drew $2 instead of $2.21. I am now up to $6.63 in late fees that reps insist are legit. It is a scam.

[Michelle Drabik @mdrabik]

part 1 of tweet: I HATE Comenity Bank. Opened VS card to get discount when making purchase for my daughter in-store. Never got card. Got 1st bill after already "late." Paid in full by phone & closed account. Charged $2.21 additional late fees for more interest after payment...

[Michelle Drabik @mdrabik]

Block them with free tickles. #JackboxLaughMadness

[Michelle Drabik @mdrabik]

To balance out the universe for my previous tweet about atrocious customer service from @Shindigz, I am MOST PLEASED with consistent fast and high quality service from @artdotcom and @Shutterfly. Ordered many custom photo products from both recently and in the past. Top notch!

[Michelle Drabik @mdrabik]

I do not recommend ordering graduation banners from @Shindigz. Try @Vistaprint instead.

[Michelle Drabik @mdrabik]

Pandemic delayed son's graduation.Class got banners from @Shindigz.I didn't open to protect for delayed event.Turns out to be wrong kid/school.IM customer service for credit on new order:Too bad,too late.Offered 0 help,not even discount.Seems their QC is me,their mistakes=my $.

[Michelle Drabik @mdrabik]

Blaming customer for your complete & utter mistake is never cool, despite expiration dates in your own policy. Screwing over the customer is just bad policy. Period.

[Michelle Drabik @mdrabik]

@askspectrum My modem/router failed a few weeks ago; tech replaced my old single unit with separate units + battery. Went from perfect service to crap service & it keeps beeping. Suggestions? Should I just swap in my own modem & router?

[Michelle Drabik @mdrabik]

@Fallingheight Thank you. Zoom meeting is full. Couldn’t get in.

[Michelle Drabik @mdrabik]

@TheBloggess Right there with you

[Michelle Drabik @mdrabik]

Been an @att customer for well over 10 years. They lost all but my cell business 6 months ago. Now, not sure their atrocious service deserves my cellular business anymore either.

[Michelle Drabik @mdrabik]

Today @ATT stepped on my last nerve.Tried to upgrade family’s phones. Online only allowed 1 order at a time, so I asked in chat how to do 4. Said they’d place order. Gave specific order multiple times. They got order wrong, charging me for 2 more expensive phones that I wanted...

[Michelle Drabik @mdrabik]

...1-2 was because THEY failed on THEIR commitments.

[Michelle Drabik @mdrabik]

Just got a letter from #Walgreens. Instead of taking advantage, it’s doing the right things: 24/7 advice, waiving delivery fees, etc. Well done!