@TalkTalk Cut off 4 times: promised a call back. If this was a one off it wouldn’t be quite so bad, but I’ve wasted 3 hours repeating myself. I’m guessing you think that if you make things really difficult people will just give up? Shockingly bad customer service AGAIN
@TalkTalk It’s no use telling me you only offer broadband-centric packages; I understand: she doesn’t. My issue is with how she, an 80 year lady, has been left feeling exploited and has been missold a package under the guidance of an employee.
@TalkTalk Absolutely disgusted that a representative ‘sold’ a 75yr old a package that included broadband, when she wanted a ‘phone only’ deal? The fact she had no email address and asked for paper bills should have been enough to say ‘we don’t do phone only deals’ It’s appalling
@TalkTalk It was not clearly explained. She does not know what broadband is: She had no email address to send her bills electronically, surely this should have alerted you to the fact that this package was not right for her. You have exploited her.
@TalkTalk But this was not clearly explained? She’s been paying £2.75 for a paper bill every month, and £32 for broadband, she doesn’t even know what broadband is? For the last 5 years!? She trusted you. It’s despicable behaviour
@bluelightcard My 5 year card is due to expire: I’ve used my app to upload evidence but it isn’t being accepted (unlike my payment which was taken instantly) No response to emails and now my app has been frozen? It wasn’t this hard to sign up originally? 😠
@LGUKCare I have the bbc app thanks. It’s just the itv and channel 4 apps we need now! It’s annoying they aren’t available and probably something that should be highlighted at point of sale?