Thankful to be back. However I am in disbelief. The rescue flight list issued by the @foreignoffice to bring bk British Citizens frm Morroco did not have ANY of my familyβs name on. All non-white British citizens were not on the list. We were made to be on standby at the airport
Please recognise the amazing support from your Moroccan colleague Khalid in Marrakech @TUIUK! He quite literally saved our lives and deserves to be rewarded for his work amidst the chaos in Morocco right now.
Thanks to Khalid from TUI RAK who put us on the remaining seats on the first rescue flight back to the uk. Without being present at the airport / Morroco you will not fully comprehend the panic, loneliness and felt during this chaos. Just so Thankful I got home
@coyleneil @TSAReilly @BritsMorocco Family are now on spare TUI rescue flight seats due to dad being unwell. Thanks to KHALID from the local moroccan team for making sure we got on eventho we had 5 mins to run through security for it.Thank you all for the help these last days!!!
Update:Dad was unwell so Khalid from local morocco Tui team did his best to get us on the rescue flight from RAK. he knew we were camping at the airport for 15hrs. Bombed it through security&we are now on our way back to bham! Cannot thank KHALID enough! @TUIGroup @BritsMorocco
@TUIUK please update your call centre staff with accurate information. we passengers are having to educate your staff on the flight changes issued by your company!
@helsc @BritsMorocco there is a group of us currently on standby for empty rescue seats with TUI where we have a pre-existing tickets so fingers crossed some people got home early for us to get these seats. Not sure why rescue flights have set list of names tho. Thanks again for thinking of us Helen!
@helsc @BritsMorocco @BBCBreaking@BBCNews@coyleneil@UKinMorocco Thanks Hel,we tried to book these but when you get to pay stage you can't because there are no available seats to choose from (as ppl haven't cancelled old tix)Ground staff said those available flights online are just for info purposes for passengers with existing ryanair
WOW. @TUIUK HAVE JUST ADMITTED OUR CONTACT DETAILS WERE INCORRECTLY INPUTTED - BY THEM! Call centre still advising flight on 20th going ahead. This is false info we know. DO NOT TRUST THIS COMPANY! @BBCNews @BritsMorocco stick to updates in the group whatsapp fellow brits!
@BritsMorocco Thanks there is a group of us who have not been contacted by TUI but ground staff said we are on stand by for empty seats and my dad will be first on due to medical needs. will see if this materialises
Your airport staff in Marrakech are racist and unwilling to help us but went out of their way for a caucasian lady right in front of our eyes!!!!! Genuinely sick to the stomach right now @BBCNews @BritsMorocco @TSAReilly @UKinMorocco@Ryanair
@coyleneil@FCOtravel@TUIUK @TSAReilly PLEASE HELP US GET HOME WE WILL PAY ANYTHING!!!!! WE CANNOT EVEN BUY A TICKET EVEN IF WE WANTED TO!! @BBCBreaking @BritsMorocco
@TSAReilly we cannot buy any of the spare ryanair tickets because ppl haven't cancelled them so even tho the ticket is available there is no spare seat so cannot buy! @BritsMorocco we feel so helpless and @TUIUK still not replied! @coyleneil
@TUIUK WE CAN'T BE ON STANDBY FOR A RESCUE FLIGHT, MY DAD NEEDS HIS MEDICATION!!!! WHY DO U HAVE A SET LIST & WE R NOT EVEN ON IT?! WE HAVE AN ORIGINAL FLIGHT TICKET FOR FLIGHT THAT IS CANCELLED (we r in Marrakech NOT TUNISIA) @BritsMorocco @coyleneil@BBCNews @TSAReilly @BBCNews
@TUIUK WE HAVE BEEN TOLD TO STAND BY FOR LAST MIN FLIGHT (last ever flight out of Morocco) bcus there are set lists of passengers allocated to these rescue flights, please check which one we are on ref:12218013-does not seem like they know we are here! @UKinMorocco @BritsMorocco
@TUIUK WE HAVE BEEN TOLD TO STAND BY FOR LAST MIN FLIGHT (last ever flight out of Morocco) bcus there are set lists of passengers allocated to these rescue flights, please check which one we are on ref:12218013-does not seem like they know we are here! @UKinMorocco @BritsMorocco
@TUIUK what can be done to get passengers who require medical attention on a rescue flight back to the UK from Marrakech? Thanks @UKinMorocco @BritsMorocco
This is extremely worrying! @TUIUK we are stranded in Morocco please get the location correct! Please contact us to confirm we will be put on a rescue flight! Other passengers have already received this confirmation apart from us! @BritsMorocco @UKinMorocco@coyleneil@BBCNews
@TUIUK I cannot believe this, we are stranded in Marrakech and require to be put on rescue flights out today before it is too late why are we being fed such wrong info! @BritsMorocco @UKinMorocco
@TUIUK Why is everyone receiving email updates apart from me?! i am very worried, travelling with elderly who need meds. Please can you get in touch, your last dm suggested i was in Tunisia, I AM IN MARRAKECH! @BritsMorocco I AM BEGGING YOU TO CONFIRM OUR FLIGHT! @UKinMorocco
@TUIUK please can you email us? we are stranded in marrakesh and everyone apart from us have received emails & calls about the new plans/ coach to Agadir. we got an email to say our flight on 20th is still on but this is not true. Pls pls update us!! @TSAReilly @BritsMorocco