Melanie A. Faria

Creator of Lightbulb Moments. Customer Experience crusader before it was considered critical to every company's success.

[Melanie A. Faria @melfaria23]

@UPS I need help with a package that has been in the out for delivery status since July 2nd and the location it was last scanned is a 15 minute drive from the delivery destination.

[Melanie A. Faria @melfaria23]

@VelvetVic13 @SixtUSA It is a complete shock to me this company is in business and shame on me for going back and thinking my experience will ever be any different than it has always been.

[Melanie A. Faria @melfaria23]

@VelvetVic13 @SixtUSA No one has a clue what is going on with products advertised like Sixt+ which is ridiculous. Their advertising is purposefully deceptive. My platinum status means they over charge me, jerk me around with the cars I want, and can’t work with me when I have a massive concussion.

[Melanie A. Faria @melfaria23]

@VelvetVic13 @SixtUSA Get the car back when it benefited them, but not when I asked. Sixt charged me for an empty tank of gas which was in fact full as I hadn’t driven it in a week and for 11 days that I did not have the car. It was 90 miles to Boston. 11 days? CS is a joke. No is the only answer.

[Melanie A. Faria @melfaria23]

@VelvetVic13 @SixtUSA Head injury in a boating accident that left me unable to drive. I contacted Sixt and let them know the situation. I asked if there was a way to return the car without me driving. NO. A few days later a single vehicle tow truck came to repo the car - funny there was a way to

[Melanie A. Faria @melfaria23]

@VelvetVic13 @SixtUSA This is my experience with Boston also. Every time I rent there is so cluster f&(k where it ends up costing me a ton of time and a lot more money than the reservation I booked.

Most recently I rented a car to go to NH, 90 minutes away for my mom’s 70th birthday. I suffered

[Melanie A. Faria @melfaria23]

@MassRMV 125 callers ahead of me - can't DM - hearing at 2:00PM - it's now 3:10pm - no call. What do I do?

[Melanie A. Faria @melfaria23]

Do you remember when you joined X? I do! #MyXAnniversary

[Melanie A. Faria @melfaria23]

@Avatron - I purchased Air Display quite some time ago. An update is required. When I click through from the Avatron site to the App Store, I am asked to buy the software again. Thoughts?

[Melanie A. Faria @melfaria23]

https://t.co/JDY0pYrkVv 9 yrs on 8/23 a BOS IRS agent made 2 wrong changes+18 statutory. 3 mtgs w/him, 1 agent dept of treasury in my home, petition audit reconsideration accepted, ruling 'full and complete reversal of all audit adjustments + assessments.' No resolution yet.

[Melanie A. Faria @melfaria23]

Oregon, Nevada, Utah, and Wyoming are in the books.

[Melanie A. Faria @melfaria23]

#superfanjessica

[Melanie A. Faria @melfaria23]

Check out this listing I just added to my #Poshmark closet: Lululemon City Sweat Pullover Hoodie. https://t.co/tcF8cNeMmj #shopmycloset @poshmarkapp

[Melanie A. Faria @melfaria23]

@dharmesh @bhalligan @bhalligan has been an exceptional mentor and an epic leader long before receiving this award. Anyone who has worked with or for him knows what a privilege it was to do so.

[Melanie A. Faria @melfaria23]

Late night pit stop. #ND #ORDBOS @ University of Notre Dame https://t.co/SJzL4KcPsm

[Melanie A. Faria @melfaria23]

#done https://t.co/JpnP7T0Db3

[Melanie A. Faria @melfaria23]

Check out this listing I just added to my #Poshmark closet: Lululemon Purple City Sweat Joggers. https://t.co/QI8Nfbc2cE #shopmycloset @poshmarkapp

[Melanie A. Faria @melfaria23]

Check out this listing I just added to my #Poshmark closet: Nixon 42-20 Men’s Chronograph watch Silicone strap. https://t.co/HcOhTwRhg3 #shopmycloset @poshmarkapp

[Melanie A. Faria @melfaria23]

#Tretornkicks mindless thoughts to get through the night. #sneakers https://t.co/VBCJD7I84J

[Melanie A. Faria @melfaria23]

Holding her new cousin for the first time. @celinagrayyeomans @oliviarfaria @melfaria23 #christmasatgrandmas https://t.co/HMVYCqmebL